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SalaryReaching Abilities is a leading disability services company dedicated to empowering individuals with diverse abilities to reach their full potential. We provide a range of support services aimed at enhancing the lives of our clients and fostering a community that values inclusion and equality.
Looking for:
We are seeking a passionate and dedicated Service Delivery Officer to join our team. The Service Delivery Officer will play a crucial role in ensuring the effective and efficient delivery of our services to individuals with disabilities. This role involves working closely with clients, families, and support teams to coordinate and implement personalized support plans.
Responsibilities:
- Ensure the effective and efficient delivery of services by coordinating support plans, schedules, and resources, while maintaining a client-focused approach.
- Regularly monitor and evaluate the quality of services provided, identifying areas for improvement and making necessary adjustments to ensure the ongoing effectiveness of support plans.
- Act as a liaison between clients, their families, support teams, and external stakeholders to facilitate clear and effective communication, addressing concerns and maintaining positive relationships.
- Implement and uphold high standards of care by providing guidance to service delivery staff, ensuring adherence to best practices, and fostering a culture of continuous improvement.
- Work collaboratively with other departments to streamline processes, share insights, and contribute to the overall enhancement of service delivery within the organization.
- Provide guidance and support to service delivery staff, offering assistance in complex cases and promoting a supportive work environment that values professional growth.
- Maintain accurate and up-to-date documentation of client interactions, support plans, and service delivery activities to ensure compliance with organizational and regulatory standards.
- Apply a person-centered approach in all aspects of service delivery, recognizing and respecting the autonomy and preferences of individuals with disabilities.
- Proactively identify opportunities for improvement in service delivery processes, suggest and implement enhancements, and contribute to the overall enhancement of the organization's ability to meet the diverse needs of its clients.
- Bachelor's degree in a relevant field (social work, disability studies, psychology, etc.) or equivalent work experience.
- Previous experience in disability services or a related field is highly desirable.
- Strong interpersonal and communication skills.
- Ability to work collaboratively in a team environment.
- Excellent organizational and time management skills.
- Understanding of person-centered approaches to service delivery.
- This is a full-time permanent job.
- The base salary will be AUD 70,000- AUD 75,000.
Availability to work during evenings, weekends, and holidays as required.
We offer a competitive salary, opportunities for growth and development, and a supportive work environment. If you are a talented and dedicated chef looking for your next challenge, we want to hear from you.
