Dispatch Team Leader

About PTC Phone Tech & Comm:

PTC Phone Tech & Comm is a leading provider of technology solutions in Australia, dedicated to empowering customers with exceptional products and services. Guided by our core values of Trust, Sincerity, Simplicity, Teamwork, and Challenge, we strive to set new industry standards and shape the future of technology.

Position Overview:

The Dispatch Team Leader plays a pivotal role in our warehouse operations, ensuring efficient and timely dispatch of products to customers. This position requires strong leadership skills, exceptional organizational abilities, and a commitment to upholding our company values.

Key Responsibilities:

Team Leadership:

• Supervise and lead the Dispatch Team, providing guidance, support, and motivation to ensure team cohesion and performance excellence.
• Conduct regular team meetings to communicate goals, objectives, and performance expectations.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.

Dispatch Operations:

• Oversee all aspects of dispatch operations, including order processing, picking, packing, and shipping.
• Ensure accurate and timely fulfillment of customer orders in accordance with company standards and procedures.
• Monitor inventory levels and coordinate with inventory control teams to maintain adequate stock levels for dispatch.

Quality Control:

• Implement and maintain quality control measures to ensure accuracy and completeness of orders prior to dispatch.
• Conduct regular audits of dispatch processes and procedures to identify areas for improvement and implement corrective actions as necessary.

Safety and Compliance:

• Enforce compliance with health and safety regulations and company policies to maintain a safe working environment for all team members.
• Ensure adherence to relevant regulatory requirements and industry standards in all dispatch activities.

Performance Monitoring and Reporting:

• Track key performance indicators (KPIs) related to dispatch operations, such as order fulfillment rates, on-time delivery, and accuracy.
• Generate regular reports on dispatch performance and provide insights and recommendations for optimization and improvement.

Qualifications:

• Previous experience in a leadership role within a warehouse or logistics environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact confidently with team members, stakeholders, and customers.
• Sound knowledge of warehouse operations, including dispatch processes, inventory management, and quality control.
• Proficiency in using warehouse management systems (WMS) and other relevant software applications.
• Commitment to upholding company values of Trust, Sincerity, Simplicity, Teamwork, and Challenge.

Education and Experience:

• High school diploma or equivalent; further education or certification in logistics or supply chain management preferred.
• Proven experience in a dispatch or warehouse leadership role, with a minimum of 2 years of relevant experience.

Working Conditions:

• This position is based in a warehouse environment and may involve standing, walking, and lifting heavy objects.
• Flexibility to work extended hours or weekends as required to meet business needs.