Address
Form of workDue to growth, we are delighted to be recruiting a part-time Dispensary Assistant to join NIIM's Dispensary team.
The National Institute of Integrative Medicine (NIIM) is Australia’s largest integrative clinic, providing high-quality healthcare services to the community.
NIIM brings together education and research in Integrative Medicine, as well as facilitating its practice at the NIIM Clinic in Melbourne. NIIM's Dispensary
- offers a wide-range of practitioner-only supplements, custom herbal formulations and natural products.
- stocks the leading brands of evidence-based, high quality nutritional and herbal products.
- has naturopaths onsite daily to support health and wellness
At the heart of NIIM there are four core values:
- Respect
- Integrity
- Care, and
- Courage
These values guide everything NIIM do and direct them towards their mission to ‘Empower People and Transform Healthcare’. Recognising that individuals should have access to health information and an integrative holistic health care service, that will enable them to manage their own healthcare.
At a community level NIIM provide health education and research to advance the understanding and value of integrative medicine, to promote health literacy, early intervention and improved disease management at a population level.
The Role
Based in Hawthorn, and reporting to the Dispensary Lead you will assist the Dispensary team and Naturopathic services associated with the running of NIIM's Dispensary. This includes assisting with a range of retail, customer service and administrative tasks to ensure the smooth day-to-day operations of the dispensary. Other key requirements of the role include:
- Answering the phones, and assisting with enquiries
- Taking, filling prescriptions and packing online and phone orders for postage
- Unpacking stock, stock rotations and checking for expired stock
- Compounding herbal liquid blends
- Price updates,
- Shopify updates, sales orders, POS reconciliations
- Adding new products and archiving products in PBSA
- Entering batch numbers on herbs
- Information management and handling confidential information
- Providing exceptional customer service to all stakeholders
- Being committed to continuous improvement and high-quality outcomes
- Working collaboratively with all stakeholders
- Being proactive, innovative and seeking opportunities for systems and process improvements
You Will Have
- Student or recent graduate of BHSC complementary medicine, naturopath, or nutritionist
- Exceptionally high levels of customer service skills
- Knowledge of the healthcare environment and complementary medicine highly regarded.
- Experience providing naturopathic consultations for the walk-in customers highly regarded, but not essential
- Proficient in Point of Sale (POS) systems highly regarded
- Proficiency in numerous computer programs inc Outlook, MS Word, Excel
- Excellent written and verbal communication skills and a professional telephone manner
- The ability to build a shared understanding of, and commitment to the NIIM's mission and values.
Benefits of working with NIIM:
- NFP Salary Packaging offered (can significantly increase take home pay)
- Join Australia’s largest integrative health organisation
- Work with progressive minded peers, and stakeholders
- Opportunity to contribute to helping people improve their health/lives
- Access to Employee Assistance Program (EAP)
If you are customer centric, work collaboratively, value making a positive and impactful contribution towards a rich and positive environment, and your values align with NIIM’s, this role is for you. Apply now!
Apply through SEEK. Please attach a resume and cover letter outlining how you meet the key criteria.
