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Form of workAre you a skilled Dispute Resolution Officer looking for an exciting new opportunity? Join our team and become part of our professional group dedicated to resolving disputes and providing top-notch customer service.
Position Overview:
We're seeking a talented individual to join our team in a permanent full-time role. As a Dispute Resolution Officer, you'll be reporting to the Manager Resolutions and working with a team of professionals dedicated to handling enquiries, complaints, conciliation, investigations, and the resolution of disputes between members of our scheme (energy and water service providers) and their valued customers. In this role, you'll operate independently and swiftly.
Key Responsibilities:
We're looking for resilient and high-achieving professionals with a proven track record in:
- Receiving and assessing enquiries
- Gathering essential information
- Liaising with relevant service providers
- Proactively managing a high volume of cases
- Preparing high-level written correspondence
- Providing telephone-based advice and information
Your role will progressively advance towards investigating complex cases requiring specialised advice and expertise. We need an organised, diligent, and energetic person with a true passion for delivering quality customer service and negotiating successful outcomes. Exceptional analytical and lateral thinking skills and excellent communication skills are critical in this role. While experience in the energy or water sector is highly desirable, it's not essential. We offer excellent working conditions and a rewarding professional environment.
About Us:
The Energy and Water Ombudsman SA is an independent body committed to promptly resolving complaints and disputes between electricity, gas, and water service consumers and members of our Scheme. We provide a free, impartial, accessible, fair, and informal service to consumers.
What We Offer:
Joining the Energy and Water Ombudsman SA team gives you a unique opportunity to make a difference through our free and informal Dispute Resolution service. We offer the following benefits to our employees:
- Continuous professional development
- Opportunities for career progression
- A supportive and professional team environment
Benefits Include:
- Salary sacrifice options
- Group salary continuance insurance
- Group personal accident insurance
- Access to contemporary information, communication, and technology systems
- A confidential Employee Assistance Program
- Voluntary annual health checks and flu injections
- Access to learning and development opportunities
- Assistance to quit smoking with subsidised quit programs
- Regular ergonomic assessments with a qualified ergonomist
- The option to work from home on two prescribed days with three days in the office.
Want More Information?
Visit our careers page at www.ewosa.com.au/about-ewosa/careers for a copy of the position description. If you have any questions or wish to discuss the role further, please call us at 08 8216 18***for a confidential discussion.
How to Apply:
To apply, click on the "Apply" button. Please ensure you attach the following to your application:
- A cover letter explaining how you meet the requirements of the role
- A copy of your current CV
Application Deadline:
Applications close on 9 March 2024 or earlier should a suitable candidate be found before this date. Please note that only shortlisted candidates will be contacted.
Eligibility:
Applicants must be legally permitted to work in Australia.
Join us and be part of a team that makes a difference in the world of Dispute Resolution and customer service! Apply today and take your career to the next level.
