AddressIntroduction
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients' outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1600 staff.
How you'll make an impact
In the role of a Dispute Resolution Officer you will deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly.
On a day to day basis you will:
- Provide high quality customer service to internal customers, injured workers, employers and legal representatives to ensure best practice claims outcomes are achieved
- Appropriately distinguishing between complex and non-complex matters that may have the potential to impact the scheme
- Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved
- Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders
- Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents
About you
We are interested in hearing from people who have:
- Recent work experience within a customer service-based role
- Strong administration experience
- Previous experience working within the workers compensation claims and/or dispute management space is highly desirable
- Excellent communication and interpersonal skills as well as a team player attitude
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment
Working with us:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.
Just a few of our benefits include:
- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working
To apply:
If this role sounds like your new career- we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.
