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Form of workExciting opportunity exists for a Service Technician with fantastic customer service and a great attitude to join the VIC Miele team! Apply now!
Service Technician (Domestic Appliances)Miele
Miele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative sales strategy have placed it at the forefront of the Australian and New Zealand market. Miele’s culture, entrenched in the ideology of “Immer Besser” (Forever Better), is one of growth and commitment to continuous improvement.
An exciting opportunity exists for passionate, motivated and enthusiastic Service Techniciansto join the Miele team in Melbourne in a permanent, full time capacity!
Equipped with tools of trade provided by us, this crucial role involves getting out on the road in the red Miele van to visit our customers for service calls. Our Technicians bring a wealth of technical skills to the table, and thrive on providing the best possible service to our customers. As a Service Technician, you will be the face of the brand for many of our loyal customers - and you'll be ready to work on a range of quality Miele appliances from new through to 10, 20, 30+ years old!
We're looking for someone who:
- Enjoys getting out and about meeting and working with customers and other team members
- Builds positive and lasting relationships with others
- Understands customer needs and expectations
- Prides themselves on providing the highest level of customer service
- Seeks employment in a premium brand with an emphasis on product quality, longevity and sustainability
- Has an enthusiastic and positive demeanour, thrives on meeting and exceeding targets, and is passionate about product service!
- Carrying out quality field service repairs at the customer's premises, and occasionally in our Keysborough workshop
- Ensuring a positive customer experience at all times
- Accurate and timely completion of necessary paperwork and service invoices
- Management of van stock
- Handling and resolving customer complaints in the field within company guidelines
- Providing exceptional customer service!
- Great attitude with a friendly, professional and positive demeanour
- Relevant experience, minimum of a disconnect/reconnect licence or full electrical licence would be a distinct advantage
- Current and valid full Australian driver's licence
- Sound technical knowledge of electrical and mechanical fault finding through effective problem solving skills
- Excellent written and verbal communication skills
- Solid computer skills with knowledge of the Microsoft Office suite
- Ability to squat, kneel and twist frequently
- Ability to push and pull varying weights
- Be a team player with the ability to ask for, and provide, direction when needed
- Have a gas, refrigeration, household appliance or white goods background (advantageous but not required as we provide extensive product training)
- Be able to drive to varying locations within metropolitan Melbourne
- Work with set organisational targets (KPIs)
- Genuinely enjoy meeting and interacting with customers
- Embrace changing technology and work efficiencies
- A professional and friendly work environment driven by our clear values and behaviours
- Access to Miele’s free yearly health checks and other health initiatives
- Access to our Employee Assistance Program (EAP)
- Generous staff discounts on our produc
If this sounds like the opportunity you've been waiting for, apply now!
Our people are the heartbeats of our organisation and are empowered to bring their authentic self to work, united by a mutual respect for one another in a safe and inclusive workplace.
Our culture of collaboration drives our diverse way of thinking and passion for continual learning and evolution.
We are Immer Besser.
Miele is committed to the health, safety and wellbeing of our people. As such, it is a condition of employment to be fully vaccinated against Covid-19 (subject to limited exemptions) and provide proof of a valid Covid-19 vaccination certificate.
