Donor Centre Manager

Company description:

At Lifeblood, our purpose is simple: to give life.

Job description:

• Lead a great team to deliver exceptional service to our Donors
• Perm full-time opportunity - 76 hours a fortnight
• Location - Garran Donor Centre, ACT

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

We have an exciting leadership opportunity based in a unique and clinical setting. We're looking for an inspirational leader who has gained their experience leading medium or multi-disciplined teams in a highly customer-focused environment to lead a great team delivering exceptional donor service.

We see this as a fantastic opportunity to deliver a supportive and safe experience to our amazing donors, while optimising efficiency and performance. As Garran Donor Centre's senior leader and with the support of your leadership team, you will inspire your team to achieve collection targets and meet key performance indicators in order to deliver Australia's supply of blood and blood products. Parallel to this, you will lead by collaboration, direction and support for your team. Thriving on pace and adaptability, you will achieve common goals and foster team effectiveness with respect and empathy.

In this role, you'll also have the organisational savvy and business acumen to navigate and manage complex issues, while developing constructive relationships to deliver business outcomes. You'll be adept at using key financial indicators and metrics to guide decision making.

Sound interesting? Here's what we're looking for:

• Demonstrated Practice Management experience while handling medium/large sized teams in a structured environment would be highly desirable
• Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
• Motivation to lead and inspire a team to reach shared goals and key performance indicators
• A passion for coaching people, developing skills within your team members and identifying talent
• Positive nature, with the ability to empathise with donors and team members
• Strong Excel knowledge, with the ability to dissect and interpret data accordingly
• Highly committed to safety and quality

Thrive in a diverse culture that cares for your wellbeing

We're a diverse and inclusive bunch. We're proud to foster an environment where all people can come together to achieve their very best. We place our employees wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you'll have access to:

• A range of salary packaging benefits including the option to package up to $15,900 of your salary
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

Excited to join us? Apply now and discover a career filled with life-changing possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you'll be required to complete a few background checks and we'll help you through this process. If you require reasonable adjustments during the recruitment process, please reach out to us.

For further details on this position, please contact Rashmi Malhotra on *********@redcrossblood.org.au.

This vacancy is being managed directly by Lifeblood's Talent Engagement team. We won't accept candidates from external recruitment agencies on this occasion.