Dubbo Information Services Officer

Embrace the opportunity to be part of our collaborative team and make meaningful contributions to our community!

• Great opportunity for customer service superstars with local knowledge
• 35-hour workweek, embracing a 19 day month with a rostered day off!
• $59,492 to $69,139 plus 11% superannuation

THE OPPORTUNITY

The Information Services Officer role provides customer service at the Visitor Information Centre, focusing on the provision of accurate information for visitors, investors, new residents and the community.

This role is a 12-month maximum term temporary contract.

DUTIES AND KEY RESPONSIBILITIES

• Respond to web, telephone and face to face enquiries by determining the appropriate response and deliver service required in accordance with established customer service procedures;
• Collate and distribute information such as new resident kits, visitor kits, city guides and investment packs;
• Maintain up to date knowledge of attractions, services and key information;
• Assist in the presentation of the VIC store, including stocking of brochures, souvenirs, stationary and equipment and conduct stock takes as required; and
• Contribute ideas on effectiveness that ensure best practice processes and presentation of the Visitor Information Centre.

ABOUT YOU

You are committed to providing a high level of customer service, and you are flexible, organised and self motivated.

Additionally, you will have excellent communication skills and experience in administration tasks. You are a team player, who continually looks for positive ways to contribute to team culture.

TO BE SUCCESSFUL IN THIS ROLE

• Customer service background preferably in the tourism/hospitality industry
• Intermediate computer skills including Microsoft Office applications
• Ability to communicate with people with diverse backgrounds
• Ability to enter data, collate data and produce accurate reports
• Ability to undertake administration tasks including purchasing, sales, banking and mailing

WHAT WE OFFER

• Attractive annual salary ranging from $59,492 to $69,139 plus 11% superannuation
• Flexible work options to suit your needs
• Enjoy a 35-hour workweek with adaptable working hours, embracing a 19 day month with a rostered day off!
• Thrive within the collaborative and supportive environment of the Council's team, immersed in a welcoming company culture
• Generous leave provisions to support your work-life balance
• Prioritise your health and wellbeing with access to discounted gym memberships through Fitness Passport, a comprehensive wellbeing program, the opportunity to engage with colleagues via our social club, annual flu vaccinations, and confidential assistance provided by our employee assistance (EAP) program
• Experience the benefits of our salary packaging options, allowing you to maximise your earnings and financial flexibility

If this role sounds appealing to you, take a moment to explore the Position Description

Closing Date: 9:00am, Monday 8 April 2024

Enquiries: Partnerships and Communications Support Officer - 02 6801 4***

ABOUT US

We are Dubbo Regional Council, a large regional Council servicing a growing community of over 55,000 people. Our team consisting of 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services.

Our focus is on delivering high quality services, strengthening our community engagement and strategic management capabilities, building an organisation based on performance and continuous improvement whilst creating a values based organisational culture and developing a professional and engaged team that delivers on our shared values; Progressive, Sustainable, One Team and Integrity.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

HOW TO APPLY

1. If this role sounds like you, we would love to hear from you, simply click apply now!
2. Please fill out the questions in the application page below.
3. On the following page you will have the opportunity to attach your resume and copies of applicable qualifications.
4. Please note that once you start to complete your online application you cannot save it and return to it later. We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready.
5. A panel will assess all applications for suitability against the essential criteria for the position. Once completed, an interview, skills assessment or task and reference checks may be undertaken. All candidates will be notified of the outcome via the email address you supply as part of your application.