Duty Manager

Our Story

Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for vibrant, passionate, and guest-focused individuals to join our exceptional team. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward-thinking hotel brand, we want to hear from you!

Comprising of 181 rooms and located on Honeysuckle Drive, Little National Hotel will offer guests a distinct blend of luxury and comfort. With architect by Bates Smart and Luchetti Krelle, Little National will set a new benchmark in hospitality for the Newcastle region. With luxurious common areas including lounge and bar, library for those needing a space to work and a state-of-the-art gym by Technogym. 

Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.

About the role

Our Little National Hotels are all about the little details making a big impact on our guest experiences. As a Duty Manager, you will be responsible for creating little moments for guests that will keep them coming back for more. We are seeking a warm and welcoming personality, a passion and the ability to create surprising and memorable experiences and share great local knowledge of Newcastle to assist our guests, whilst leading the Front Office team whilst on shift. 

What you will bring

we constantly strive to find exceptional individuals who contribute to our team’s success Your natural flare exudes passion and ambition. A guest service expert, with a keen eye for detail. 

Naturally, your previous years as a supervisor within a luxury hospitality setting, will come highly regarded. As will the following: 

• knowledge and skills at a level adequate to train the Front Office Team
• advanced time management skills and ability to manage other competing priorities
• motivation to build strong rapport with guests and colleagues through effective communication
• leadership and mentoring capabilities to build an inclusive and supportive team
• ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data
• excellent personal presentation and presence
• willingness and ability to exceed expectations
• Ability to work rotating shift including early mornings, evenings, and weekends
• Understanding of IT applications: Opera PMS, Micros and Microsoft software

Why you want to join our Team

At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments. 

Join our Team, today and apply now!

If you wish to know more about the role, including position description. Jump on our website Doma Hotels and contact Doma HR.

Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

This role is available to applicants with full working rights in Australia. 

Only successful candidates will be contacted for interview.