AddressTRYP by Wyndham Southport Gold Coast – New Hotel Opening
Ready to embark on an exhilarating journey? TRYP by Wyndham is set to shake things up in Southport on the Gold Coast, and we want YOU to join our grand opening celebration! Picture this: a stylish brand new hotel with an enticing restaurant and bar, high-tech meeting spaces, and the cherry on top – an amazing infinity rooftop pool with spectacular views!
At TRYP, we're not just opening a hotel; we're creating an unforgettable experience. Roll up your sleeves, dive into the excitement, and help us build the dream team from scratch!
The Role:
We are seeking a dynamic and experienced Duty Manager to be a pivotal part of our Hotel’s opening team. Promising to deliver an unparalleled luxury service to our guests, as a Duty Manager, you will play a crucial role in ensuring the smooth operation of all hotel departments, maintaining exceptional guest satisfaction, and upholding our standards of excellence.
Key Responsibilities (but not limited to!):
- Oversee the daily operations of the hotel
- Supervise and support front office, housekeeping, food and beverage, and maintenance teams.
- Handle guest inquiries, concerns, and complaints promptly and professionally.
- Ensure adherence to hotel policies and procedures by all staff members.
- Manage room inventory and reservations to maximize occupancy and revenue.
- Monitor and maintain high levels of cleanliness, safety, and hygiene throughout the hotel.
- Conduct regular inspections of hotel facilities and equipment, ensuring maintenance and repair needs are promptly addressed.
- Train, mentor, and motivate staff members to provide exceptional service and achieve performance goals.
- Collaborate with other department heads to coordinate activities and resolve operational issues.
- Assist in preparing and managing department budgets and forecasts.
- Uphold the brand standards and contribute to creating a positive work environment.
Now, who are we looking for?
- 2-3 years’ experience as a Duty Manager in a 4-5 star environment
- Tertiary qualifications in Hospitality Management (desirable)
- Experience with hotel booking systems – preferably Opera
- Passion for training and developing strong motivated teams
- Strong interpersonal, communication, and organisational skills.
- Commitment with flexibility to work mornings, evenings, weekends and public holidays
- Excellent communication, multi-tasking and problem-solving skills
- Impeccable grooming and presentation standards
- Experience in training staff - service delivery, service recovery and motivating upselling items across all areas
- First Aid Certificate, RSA and Australian working rights
Join Our Team: Embark on an exciting journey with us and be part of a team dedicated to delivering unforgettable experiences.
We prioritise employee growth through career advancement opportunities, comprehensive training and development programs, supported by Employee Assistance Programs (EAP) and wellness initiatives that foster a balanced and supportive work environment.
If you're a dynamic, results-oriented professional with a drive to succeed, we want to hear from you.
Please email **@trypsouthportgoldcoast.com.au for further information.
