AddressQuest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 150 locations across Australia, NZ and Fiji. Quest Robina is a brand new 4.5 star, 104-room apartment hotel located in the thriving Gold Coast region.
What do we expect from all our team (and you)?
- A real team player MUST be an excellent fit for our positive team and culture
- MUST be able to demonstrate high-quality administration (eye for detail)
- MUST be service-oriented and deliver a naturally positive communication style (written and verbal)
- MUST be hungry for the role in sales and boast a personal development mindset
- MUST be flexible to work as required to meet the needs of the business and role - business operations between between 7AM and 11PM include Weekends & Public Holidays on fair rotation.
What we will see from you in your day-to-day role?
- to check-in and check-out guests
- demonstrating friendly personalised hospitality at all times
- high competency in administration and ability to sustain a high sales conversion rate
- promoting the business to achieve accommodation sales
- processing reservations and using a multitude of systems
- strong local area knowledge
- assisting all market segments incl. corporate and leisure guests
- ensure the smooth running of the Front Office Department in collaboration with the Front Office Manager
What are the tasks associated?
- Management of the Front Office team in support of the Front Office Manager
- Coordinating on shift with cross departments; Housekeeping, Maintenance, Events, and Food & Beverage teams.
- Ensure that Front Office team are following best practise procedures as well as personalising guest service to increase guest satisfaction and in turn positive guest sentiment at all times.
- Responding to guest feedback promptly via numerous communication channels.
- Provide local area knowledge and concierge services to ensure guests can enjoy and maximise their stays.
Requirements:
- Minimum 2 years experience in hotels sector coupled with Diploma or Advanced Diploma in Hospitality Management or equivalent leadership role
- MUST be able to demonstrate a strong ability to multi-focus and high organisation
- MUST demonstrate growing leaderships skills and ability (and intention) to support and develop team.
- Able to demonstrate ability to build, maintain and strengthen new and existing relationships
What opportunities are there?
- We pride ourselves on growing and promoting internally. Being a part of this team means that you have a real opportunity to demonstrate your commitment and skills.
- Opportunities to support other departments with an expanding portfolio
To make sure that you are serious about your interest in being a part of our great team and that you have read in fullness this seek ad, we will ONLY shortlist applications that have a detailed Cover Letter included alongside a Resume. We want to hear your story and why you want to be here.
Applications close on 31st July 2024.
Applications are to be directed to: Nicola Abbott (Front Office Manager) - Quest Robina Email: **********@questapartments.com.au.
