Duty Manager Cleaning Operations

BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

We are seeking a skilled and reliable Duty Manager, Cleaning Operations to join our team based at the Melbourne Airport Precinct, Victoria.

The ideal candidates will have a strong work ethic, excellent organisational skills, and be able to work independently and as part of a team.

About the role:

In your role as a Duty Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

The ideal candidate should have a strong understanding of cleaning industry, be a proactive problem solver, and possess excellent customer service and time management skills. 

Responsibilities:

• Oversee a team of cleaning staff, including training, scheduling, and performance management.
• Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
• Conduct regular site inspections to ensure the highest quality of cleaning services.
• Respond promptly to client inquiries, requests, and concerns.
• Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
• Monitor and maintain inventory of cleaning supplies and equipment.
• Implement and enforce safety protocols and procedures.
• Prepare reports and metrics to track cleaning performance and client satisfaction.
• Continuously seek opportunities for process improvement and efficiency.

Experience:

• Proven experience in cleaning management required.
• Strong leadership and communication skills.
• Exceptional problem-solving abilities.
• Detail-oriented with a commitment to quality.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver's license.
• Must be able to work over a 24-hour rotating roster.
• Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

What’s on Offer: -

• Ongoing professional development.
• A supportive and collaborative work environment.
• Opportunities for career advancement.

Successful candidates will be required to demonstrate compliance with relevant government public health directives as well as GJK customer requirements in relation to workplace health and safety.

We offer ongoing training and support to help you grow and develop your skills.  We believe that our cleaners are the heart of our business.

GJK is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to GJK Facility Services with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.

To apply for this role please click on the 'apply' link.