AddressThe Role:
Reporting to the Front Office Manager, this rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continues to provide an outstanding guest service and experience. The role can be varied and is responsible for the oversight and management of the Front Office Team, check in and out process, accurate administration and compliant business management. You will promote the Hotel effectively and communicate efficiently across a wide range of both internal and external stakeholders.
The Person:
To be successful in this position, we are seeking individuals with experience in a similar Duty Manager position - ideally from the Hotel industry. You will be an invested communicator and be a natural problem solver - you should be well organised and value a team environment.
Our Hotels are collaborative and inclusive and a like minded approach will be valued. You should be open to work within a 7 day roster and this is likely to include weekends and public holidays. You will be an ideas person who uses initiative to resolve issues easily. Finally, we would appreciate strong IT skills and experience using Opera PMS would be highly regarded.
The benefits of working with us:
As a member of our Front Office Team, you will work with exceptional people in a supportive and passionate environment. We also have a long list of benefits that include:
· a market leading 50% F&B discount across all of our Venue's
· $99 Room rates and a friends and family discount
· lifestyle benefits including extra leave
· online learning and career development plan
· tailored EAP programme
· service recognition awards
Why us:
Crystalbrook Collection is an award-winning hotel development and management company, with Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. After only 6 years in operation, we own and manage over AU$1 billion in luxury hotel assets currently located across NSW and QLD. Our growth phase has escalated with exciting plans that include aspiration for further Australian & overseas expansion.
Unfortunately, we are unable to consider those on short term working holiday or student visa's for this opportunity.
Additional information
- A dynamic, inclusive and guest centric working environment
- Full time hours over 7 day roster
- Great range of benefits available with continuous professional development
