AddressPosition Details:
Duty Manager
Full Time
Salary for the right candidate $70,000
The Role
We have an exciting new opportunity at Spicers Balfour Hotel. As our new Duty Manager, you will be an integral part of delivering the bespoke Spicers Retreats experience to our guests.
About Spicers Balfour Hotel...
Located in a beautiful Queenslander home in the fashionable Brisbane suburb of New Farm, Spicers Balfour Hotel holds a comfort and level of service that sets it apart from other luxury hotels.
Shaded courtyards, gorgeous art deco suites, an award winning restaurant, a rooftop bar and friendly, personal service add to the feeling of relaxed luxury. The luxuriously distinctive style of this 17-room boutique hotel is both unique and welcoming.
Here's what you'll do...
- Curate an unforgettable and personalised experience for our guests from start to finish;
- Assist the General Manager in the operations of the property. Act as the General Manager in their absence;
- Manage the day-to-day front office duties at our retreat including pre-arrival calls, future bookings and taking payments;
- Assist with marketing the Property and Spicers brand at a local level to drive bookings and increase exposure;
- Hiring of team members who align with the organisation’s values and as well as possess relevant capabilities to meet job requirements;
- Training, coaching and development of team members to expand and enhance in-house skill sets;
- Handling guest concerns and reacting quickly to guarantee memorable moments for our guests;
- Assisting in all areas of the Retreat and our restaurant during peak times to deliver exceptional guest experiences;
- Being responsible for the health and safety of all patrons, guests and staff members.
- Build and maintain positive customer relationships.
This is how you’ll know you’re right for this role...
- Tertiary qualifications in Hospitality or Hotel Management, Tourism or related discipline Or 3 years minimum relevant work experience in similar role
- Events Coordinator experience or prior management experience in Hospitality (essential).
- High level of organisation skills and excellent attention to detail.
- Strong Computer skills – in order to communicate, plan, budget and organize events.
- Property Management, rostering and time and attendance system experience.
- Live locally and have reliable transport (essential).
- A passion for providing an outstanding customer service experience
- Willingness to work weekends and evenings as required.
