- Effective coordination and supervision of all guest arrivals and departures
- Deliver exceptional customer service to all guests and handle guest complaints with patience and in the most professional manner.
- Attend to Reception duties such as check-ins, check-outs, account settlements, and guest inquiries.
- Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved.
- Complete shift audit, balance all cash and hand over floats to incoming Guest Service Agents and bank all cash.
- Liaise with Reservation & Sales team regarding any changes in arrivals, departures, groups and VIP's.
- Assist with the training and development of the front office team.
- At least 12 months experience as an Assistant Manager/Duty Manager in a similar property
- Proven experience in leading and effectively motivating a team
- Strong interpersonal skills both with internal and external customers
- Outstanding written and oral communication skills
- Confidence and ability to handle complex issues, ability to problem solve and remain calm under pressure.
- Excellent time management skills and the ability to meet deadlines
- Impeccable grooming and personal presentation
- You are available to work a rotating roster with various shifts including late evenings, early mornings, overnight, weekends and public holidays.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $70,000 - $73,000 per year