AddressPARKROYAL Darling Harbour
The Duty Manager is responsible for the overall care, hospitality and service given to our guest/s throughout their stay.The Duty Manager provides supervision of Front Office team members & oversees front office operations such as scheduling of shift, review work processors, daily communication & handover of shift monitoring at the front desk. Updating of department related programmes, guest/s activities will be prepared by the Duty Manager.The Duty Manager is responsible for the daily reporting of hotel figures and the assurance of accuracy in all reporting and data processing requirements. The Duty Manger will need to ensure that all work from the day has been checked and is accurate and correct in line with the hotel standards.
BenefitsBenefits
- Attractive salary package
- Discount parking
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurant ABODE Bistro Bar
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our globally recognised U@PPHG online university accredited program in partnership with eHotelier
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program
The successful Duty Manager will:
- Working overnights to ensure departmental revenue is posted and balanced accurately
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
- Reporting of the Night Audit function
- Prepare and deliver In Room Dining orders
- Maintain strict security procedures to ensure guest confidentiality and safety by tight control of after hour's access to the property
- Be the first point of contact for all guest needs & issues
- Drive WHS initiatives with the Hotel, including first aid, and perform the Chief Fire Warden role when on duty
- Effectively communicate with all other departments including maintaining the daily reports, and driving the morning operation briefings for the hotel
Ideally you will have:
- Availably to work 5 overnight shifts (approximately 11pm – 8am) including weekends and public holidays – Essential
- 2 years previous experience in a the same position
- Strong experience with Opera
- A Responsible Service of Alcohol certificate – Essential
- Senior First Aid certificate – Essential
- Valid Australian Driver's license – Essential
- Strong communications skills
- A customer service focus and enjoy leading a team
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.
Pan Pacific Hotels Group encourages work-life balance and offers an attractive package, including a competitive salary, duty meals, hotel discounts with our Global Hotel Alliance program www.gha.com, as well as many other great local benefits.
If you share our values and are passionate about driving a strong culture of success, are driven, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the link to find out more about what Pan Pacific Hotels Group has to offer.
Disclaimer: This job is posted through WorkinAUS platform.
Salary: $73500-78500
Job Publish: 17-06-2024
Job Expire: 17-07-2024
