Duty / Shift Manager

About us

Sunnybank Community & Sports Club is a not-for-profit community club with over 30,000 members and over 100 employees delivering our guests ‘a home away from home’.  Our diverse Team is committed to creating a positive and rewarding environment that truly values our guests and the contributions of every Team Member. 

The Role

We have a new Full-time opportunity for a passionate hospitality professional to join our team as a Duty / Shift Manager.

Reporting to the Venue Manager and as a key member of our Duty Management Team, this newly created opportunity would suit someone who has strong experiences in the management of Gaming, Liquor, WHS and Club/Hotel operations.

Key Duties and Responsibilities

• Manage / oversee the full range of operational functions of the Club including gaming, security, food & beverage, functions, facility maintenance, special events and entertainment to deliver customer / guest experiences
• Count / reconcile cash and compile reconciliation reports
• Uphold and champion our Club Values
• Facilitate the Club’s procedures including but not limited to payouts, cash handling and dispute resolution.
• Ensure all employees adhere to all Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) policies and procedures
• Demonstrate responsible leadership that mirrors Industry standards associated with the Responsible Service of Alcohol, Responsible Service of Gaming, Hygiene and WHS
• Manage / elevate employee-related matters and assist in building a high-performance environment by supporting all end-to-end employee processes
• Identify / assess / recommend / deliver staff training requirements
• Effectively utilise labour tools / systems balanced with delivering positive customer experiences
• Adhere to workplace health & safety policies and pro-actively contribute in maintaining a clean and safe work environment.

About you

• Demonstrated comparative experiences in a similar role ideally in Club / Hotel industries
• Excellent communication skills especially customer liaison
• Computer skills (Microsoft)
• Strong focus on procedural compliance
• Knowledge and understanding of relevant legislative, regulatory and industry standards for Licensed Clubs (including - gaming, privacy, liquor, security, safety, health, hygiene, industrial relations and environmental regulations).
• Advanced product knowledge (beer /wine / spirits / cocktails)
• Impeccable attention to detail and time management
• Accurate cash handling and balancing
• Accuracy in literacy and numeracy
• Positive leadership / supervisory skills including problem solving, solution generation and trouble shooting 
• A passion for providing exceptional guest experiences
• A team player with a high-level of self-motivation and listening skills
• An ability to work calmly and effectively under pressure
• A high standard of hygiene and personal presentation
• Be punctual, reliable and dependable
• Have initiative, commitment and passion for your job

Essential criteria

• At least 5 years management experience in the hospitality/club industry
• Liquor Approved Managers Licence
• Responsible Management of Licenced Venues certificate (RMLV)
• Hold a current RSG Certificate
• Current First Aid Certificate

Benefits and Culture

• We pride ourselves on our flexible, thriving and supportive work culture and whilst our Duty / Shift Manager rosters will always require night, weekend and public holiday shifts we have ensured a high level of flexibility within our rosters
• Staff reward and recognition program
• EAP for employees
• Discounted staff F&B in venue 
• Southside location, centrally located 5-10 mins from the Pacific highway and Gateway motorway, free undercover onsite parking, easily accessible by public transport

If you are interested in joining a Community Club that truly values the contributions of all employees, we would love to hear from you.