AddressJob description
Our Purpose
We are the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers can be present when and where it matters. We are in the engine room of the world economy, keeping business moving with the powerful backing of 17,000 travel professionals in more than 140 countries.
American Express Global Business Travel provides end-to-end Corporate Travel and meetings program management for companies of all sizes and across all industries-through best-in-class booking technology, smart analytics, worldwide strategic partnerships and exceptional care. Our customers benefit from our purchasing power to access negotiated rates and our innovations that boost compliance, simplify reporting and help take the stress out of business travel. It all adds up to a bigger return on business travel and meetings investment and a better bottom line.
Job Description
We are currently recruiting for:
Afterhours Travel Consultants:
You will be required to work full time, non-business hours across 7 days on rotating shifts. You will also be required to work some public holidays.
As an Afterhours Travel Consultant, you will be scheduled to work weekends and expected to work state public holidays, where you will be awarded with shift penalty rates. In addition, to shift penalties, we offer a competitive salary package.
The Travel Consultant role is responsible for providing exceptional service and assistance with all (domestic & international) aspects of business travel requirements to our Corporate Travel Customers. Travel Consultants are expected to utilize their industry, product and destination knowledge to effectively and efficiently provide quotes and booking services to these travelers via email and phone. They need to be consultative when it comes to service and provide solutions on a customer's first contact with American Express Global Business Travel.
Reports to: Team Leader
Key Responsibilities
• Fulfill Customer’s Corporate Domestic & International travel requirements within defined travel polices through all streams of booking processes (phone, email)
• Analyze fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements
• Be trained across all travel tools available at American Express GBT including, but not limited to, Sabre, Great Call Experience, point of sale processing tools
• Manage prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance.
• Ensure customer service levels are met
• Maintain productivity in line with KPIs, ensuring high quality error free transactions, maximize use of American Express Global Business Travel’s Preferred Supplier program
What Are We Looking For?
• A preference for a minimum of 2 years’ corporate or retail travel experience
• Excellent verbal and written communication skills
• Excellent Customer service skills in a travel environment
• Strong time management and organizational skills including multi-tasking and prioritizing of workload
• Fares & Ticketing knowledge – including RTW and complex fares
• Knowledge of products including car hire, hotels and rail
• Domestic & International destination/geographical knowledge
• Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
• Demonstrated understanding of the relevant customer base
• Strong attention to detail
• The ability to multi-task and work efficiently whilst ensuring maximum quality
• An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
• An ability to adapt to change
• Work across teams and departments
• A passion for service
What We Offer
We offer a supportive, dynamic and professional environment that fosters diversity and we value our people. Global Business Travel (GBT) is dedicated to helping customers realize the greatest possible value from their investment in travel through increased outstanding customer service.
Our Values
People
• We care for and respect each other, we show appreciation, and we have fun
• We’re here for our travelers every step of the way
• We work hard and deliver on our commitments so that our customers trust us
Passion
• We’re energized and proud to work for American Express Global Business Travel
• We know that working together as one team is the only way to win
• Trust, integrity and authenticity are at the heart of everything we do
Progress
• We invest for the long-term in our people, technology and our communities
• We’re innovators and lead our industry forward to solve current and future needs
• We’re confident, quick to take decisions and see our actions through to deliver results
We value the contributions our employees make and reward them for their hard work. By joining American Express Global Business Travel, you can take part in a range of employee and industry benefits, including;
• Career Progression Opportunities
• Private Health Subsidy
• Health Club / Gym Membership Subsidy
• Parental Leave Program
• Flexible Working Arrangements
• Employee Assistance Program
• Tuition Reimbursement
• Access to online learning modules and time off to attend training
• Health and Wellbeing Benefits, including Flu Shot Vaccinations and Massages
• Supplier Initiatives
• Educational Travel Incentive Program
• Recognition Awards
• Reduced Airline Commission for Personal Travel
• Reward and Recognition Program
Location
Australia Wide – 100% Work From Home
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
American Express Global Business Travel is committed to creating a diverse and inclusive work environment and we encourage applications from First Nations Peoples. We have implemented our Innovate Reconciliation Action Plan 2020-2023 and mark Aboriginal Dates of Significance, such as NAIDOC Week and National Reconciliation Week, as part of our RAP commitments.
American Express Global Business Travel (GBT) acknowledges the Traditional Owners of the Country throughout Australia. We Pay our respects to Elders past, present and emerging.
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 17,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
