Ecommerce Assistant

Who we are:

CSD Brands is an Australian based fashion group operating across both wholesale & retail platforms.

With a focus on men's street fashion, our brands such as Nena & Pasadena, Kiss Chacey, Sushi Radio and Nomadic Paradise have supplied the Australian youth with innovative and on-trend products for 14 years as we continue to operate on the philosophy that we can encourage the freedom of self-expression through fashion & culture. 

Our brands have come to life thanks to our loyal followers evolving over time to become a mainstay in the most iconic fashion retailers across Australia and New Zealand including:

• Universal Store
• The Iconic
• Myer
• Ozmosis
• Glue
• Amazon Surf...just to name a few!

The opportunity:

We now have an exciting opportunity for a talented and driven eCommerce Assistant to join our Digital & eCommerce team in this newly created role. 

Below is a list of the main functions of the role.

• Support SEO & Product Description copywriting, by gathering all the relevant information for the external content specialist. 
• Apply eCommerce enhancements to online products ensuring accuracy of information; imagery upload and ordering, model info, wear with, filtering labels, badges, tags etc.
• Support the eCommerce team in merchandising product collections to enhance the customer experience and optimise conversion rate.
• Support the Studio Coordinator with eCommerce shoots and image selection and coordinating the supply of imagery with external re-touchers.
• Create collections for any new products landing that requires a dedicated landing page.
• Update website blocks as per marketing calendar with supplied assets.
• Support in building blog posts - taking provided copy or copywriting and briefing imagery to input into a blog in the back end of Shopify.
• First point of contact for our online service support center, answering emails, live chat requests and all related customer service requests. 
• Adhoc administration tasks and support across the department.

Who you are:

• Excellent verbal & written communication skills
• Strong background in Customer Service
• Strong attention to detail
• Ability to work in a team, with strong communication and manage competing priorities
• Readily available, flexible, reliable and have sound judgement
• Ready to kickstart your eCommerce career in a fun and supportive environment!