Ecommerce And Dispatch Assistant

Are you focused, have great attention to detail and LOVE helping people?

If you’ve got an interest in healthcare or sports medicine and are very detail oriented, then you might be interested to become our next Dispatch Assistant for Freestyle Feet. 

We are an E-commerce company in the healthcare sector and we help people solve their foot and ankle issues with simple, innovative products and online courses. 

You’ll be part of a company that has one main goal: Helping people eliminate foot and ankle pain and be physically active.

2024 sees our distribution move to the Hawthorn region and we need your help to ensure our products are sent to our customers on time, accurately and often with a friendly note included.

Hours – 9 to 12 hours per week, Monday / Wed / Friday dispatch (no weekend work!). There may be times outside these hours when you are required to be on site for deliveries so flexibility around these hours would be ideal.

About You:

• You will be steady and organised
• You know your way around a computer and are quick to pick up new programs
• Experience working with the Shopify e-commerce platform and ShipStation would be highly regarded
• You are efficient, but very thorough.  You double check your work and take pride in your output
• Attention to detail is something you are well known for- you love a list and get excited working your way down that list
• OHS awareness
• Lifting capability up to 20kgs
• Reliable
• Past experience in a pick- packing role is desirable
• Ability to work autonomously- perhaps you enjoy the mindfulness of picking and packing whilst listening to your favourite music?
• Perhaps you are a student, maybe even studying in medicine or health sciences and want to learn more about feet and ankles whilst working?
• You might be looking for flexible, steady part-time work to fit around a family?

Key Responsibilities and Accountabilities:

• Create and thoroughly check shipping labels and packing slip
• Pack products in compostable satchels securely
• Create product kits in-house
• Ensure inventory levels are checked regularly
• Dispatch orders in a timely manner
• Liaise with operations team regarding stock levels of supplies for warehouse
• Investigate missing or late parcels
• Process returned items
• Unload stock deliveries
• Ability to operate a manual forklift stacker highly regarded, but not essential
• Maintain cleanliness and order in warehouse
• Monthly inventory check
• Biannual stock count

What you will receive when working at Freestyle:

• First and foremost – KNOW THAT YOU ARE HELPING PEOPLE
• Direct reporting to the business owners, including training and development
• Coaching in e-commerce strategy, especially if you are interested in the e-commerce sector
• Ability to work autonomously
• Flexible hours
• Stable, consistent work
• This is a family owned and run business -if you like the concept of working as part of a team, where we genuinely care about one another, then this is it. Forget franchises, and large corporates.

About the Business:

Freestyle Feet is an innovative, E-commerce company in it’s 3rd year of operation. We have a client database in excess of 30,000 people and are capable of rapid expansion. Our clients are athletes, dancers, and mums and dads. Anyone with a set of feet can benefit from our products, so the market is deep. In 2022, Freestyle Feet won the overall BX Business Award for the most successful company in Australia.

There are plans underway to expand globally, after some early success in New Zealand and the USA. Our products, including the famous “Flamingo Feet” toe spacers help solve all sorts of foot and ankle issues. We combine these simple products with our Physiotherapy founder’s clinical knowledge to help people walk pain-free, run faster and return to sport after injury.

Our warehouse location is at Kennards Hawthorn, although some product training takes place at a clinical site in Balwyn. 

Application instructions

PLEASE NOTE: we are a progressive online company and as such will be using a video platform for all our interviewing - any applications that do not submit video responses will not be considered.

TAKE THIS URL LINK below for the video submission:

https://app.vouchfor.com/c/k4a0z8TZ0D

Once you submit your video intro answers, we will be in touch with you within 24 hrs.

I cannot wait to meet you!

Andrew Wynd    B. Physio, M.Physio (Sports) MACP

Founder

Freestyle Feet