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Form of workThe Wolf Gang
A rare and exciting opportunity to join the Gang!
We are an Adelaide based, global fashion label specialising in unique and elevated pieces.
We are looking for a friendly, trustworthy and outgoing individual to join us in a full-time role as an Ecommerce & Customer Service Assistant.
About us
Our fashion is designed in our Adelaide studio, by our thoughtful and talented team, who draw inspiration from the palettes and silhouettes of the 60s, 70s and 90s. A considered ethos ensures each piece is designed with intention and purpose, to be worn with ease and loved for a lifetime. We pride ourselves on being an independent, design-led brand, with a seasonal offering of elevated quality pieces that are boldly, and distinctively TWG.
About the right candidate
Our dream candidate will find themselves at home in a fast paced and diverse environment. They will be organised, intuitive, and demonstrate initiative. Beyond this, they will be methodical and accurate, a dynamic worker, and a proud brand ambassador who aligns with our identity and values.
Responsibilities:
Our Ecomm & Customer Service Assistant will be responsible for:
- Engaging in daily Customer Service, exchanges, returns etc
- Website maintenance including merchandising, product uploads, copywriting and other web optimisations
- EDM creation
- Social media support
- Daily picking and packing of stock to fulfil all online & wholesale orders
- Movement and record keeping of all PR samples
- Receipting inbound goods into warehouse
- Stock checks and QC
- Data entry into inventory management systems
- Annual Warehouse/Sample sale coordination
- Supporting in other areas of our small business where required
To be successful for this role, you must have:
- Excellent organisation and administrative ability
- A strong attention to detail, well spoken both in person and on email
- Strong work ethic and ability to adapt and help in other areas where required
- Ability to work independently
- Experience with Shopify (Joor, Xero, Adobe Suite and ERP systems are a bonus)
- A background in fashion is a bonus
Benefits:
- Competitive salary
- Generous Staff Discounts and free products seasonally
- Future growth and leadership opportunities in a fast growing Australian brand
