Address
Salary- Leading, researching and identifying insights contributing to Agency understanding of information.
- Overseeing, creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Leading and managing process design improvements
- Leading and facilitating design-thinking sessions with service users to design and test future service processes, channels and experiences.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
- Human-centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
- Persona development: Creating user personas to represent different user groups and their characteristics
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience
- Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers
- Co-Design and Facilitation: Ability to lead co-design sessions with stakeholders and users to gather input and ideas
- Design thinking: Strong understanding of design thinking methodologies and approaches
- Usability testing: Experience in conducting usability testing to validate service design concepts and products
- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
- Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders
- Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban
Next steps
If you are ready to apply for this opportunity, please select “Apply Now”. You can contact Sunayna Sharma, Consultant - Marketing, Digital and Communications at Randstad on 0460940805 and/or sunayna.sharma@randstad.com.au
More Opportunities with our Public Sector ClientsRandstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. If this role isn’t for you, view all our government job opportunities on our dedicated site: https://www.randstad.com.au/jobs/q-government/south-australia/
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Senior experienced Service Designer
Education
Vocational/Professional Qualification
