Job description
Key Responsibilities:
Leading, researching and identifying insights contributing to Agency understanding of information.
Overseeing, creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
Leading and managing process design improvements
Leading and facilitating design-thinking sessions with service users to design and test future service processes, channels and experiences.
Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
Essential Requirements
Human-centred design : Proficiency in designing services and experiences that prioritise the needs and preferences of end users
User research : Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
Persona development: Creating user personas to represent different user groups and their characteristics
Journey mapping : Skill in creating user journey maps to visualise and improve the user experience
Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers
Co-Design and Facilitation: Ability to lead co-design sessions with stakeholders and users to gather input and ideas
Design thinking: Strong understanding of design thinking methodologies and approaches
Usability testing : Experience in conducting usability testing to validate service design concepts and products
Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders
Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban
Key Essential criteria: Must be Australian citizen to apply.
Next steps If you are ready to apply for this opportunity, please select "Apply Now". You can contact Sunayna Sharma, Consultant - Marketing, Digital and Communications at Randstad on 0 460940805 and/or **************@randstad.com.au
More Opportunities with our Public Sector Clients Randstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. If this role isn't for you, view all our government job opportunities on our dedicated site: https://www.randstad.com.au/jobs/q-government/south-australia/
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.