El1 Assistant Director - Program

The ideal candidate for this role must possess and demonstrate experience in overseeing the strategic implementation of programs, ensuring ongoing effectiveness, and reporting on program performance. Additionally, expertise in managing operational, policy, procedural, and customer service initiatives related to service delivery programs and change initiatives is required. Engaging and communicating outcomes with Executive interdepartmental committees, as well as mapping business processes, and coordinating stakeholder engagement is essential. Furthermore, the ideal candidate should provide high-level program advice, strategic guidance, and interpretation to staff, develop and implement work area plans, and collaborate with program branches and government agencies. Strong written communication skills for preparing business cases, reports, executive briefs, and corporate documentation are crucial for success in this role.
Your new role
The EL1 Assistant Director will be required to action tasks including but not limited to…

• Oversee the implementation of programs administered by the agency and report on program performance to ensure ongoing program effectiveness.

• Manage the implementation of operational, policy, procedural, and customer service initiatives as they relate to service delivery programs and related change initiatives.

• Provide Secretariat services to multiple senior Executive interdepartmental committees, including planning, scheduling, briefing pack preparation, coordination on action items, etc.

• Map business processes, engage stakeholders, workshop process outcomes, and coordinate stakeholder input, ensuring the roll out of protocols across the Division.

• Negotiate, engage, and manage relationships with internal and external stakeholders to deliver program services, build service delivery capability, and promote the agency’s services.

• Provide oversight of risk management across the Division, engaging with Branch representatives as required, mapping risk management activity, scheduling milestones, and planning.

• Build relationships with key customer cohorts, local community groups, third-party organisations, and networks, identifying opportunities for partnerships.

• Provide high-level program advice, procedural guidance, and interpretation to staff, including strategic advice to the Executive where appropriate.

• Develop and implement work area plans to meet demands and respond to change, providing strategic directions for the work area and allocating resources.

• Collaborate and build strong relationships with the agency’s program branches and key agencies at all tiers of government to support the efficient delivery of government services.

• Prepare a range of written materials, including business cases, reports, executive briefs, and corporate documentation.

What will you need to be successful in this role
To be considered for this role, you we need to have extensive knowledge in and an understanding of;

• project and program management frameworks and policies
• diversity and cultural sensitivities
• legislation, policies, procedures and information management requirements relevant to pensions
• people policies and procedures including leave and performance management guidelines

Preferred candidates will be those who have:

• Please note: you MUST be an Australian Citizen to work for the Federal Government in Australia.
• Have a current or possess the ability to pass and attain a baseline security clearance if requested

Next steps
If you are interested in this position and believe that you have the relevant experience please complete your application and/or send your most recent CV through to william.maloney@randstad.com.au as well as a small brief addressing the key selection criteria and I will endeavour to reach out to you.
Please note that for this role only shortlisted candidates will be contacted however should you be interested in positions within project, policy and strategy feel free to apply and you may be contacted for future opportunities.
Skills
Senior Program Officer, Senior Project Support, Services Australia, Government, Federal Government, Aged Care, Wage Pensions, Human Services, Centrelink, Management, Project Delivery, Director, AD, Leadership, Assistant Director, EL1, WFH
Education
Secondary School/High School