EL1 National Contact Centre Learning and Development

• Ongoing & Non-Ongoing 12 - Full Time
• $111,652 - $122,202 (plus 15.4% superannuation)
• Role located in QLD - Robina,VIC - Dandenong,VIC - Geelong,WA - Midland

Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
Looking for a challenging and rewarding career opportunity in the Contact Centre sector? The NDIA is currently seeking talented and motivated EL1 Assistant Directors Learning and Development in our National Contact Centre (NCC). This is a fantastic opportunity to leverage your capability building experience and make a real impact in the lives of people with disabilities.
The NCC is the main communication channel for people to connect with the NDIA. Our team responds to enquiries from participants, prospective participants, providers, organisations, and the public. In addition to managing outbound call campaigns and internal IT support, the NCC handles various processing workloads.
Where you can add value The EL1 Assistant Director Learning and Development is responsible for the full lifecycle of Learning and Development solutions and resources. You will have the opportunity to work on a diverse range of tasks, including, but not limited to:

• Building the capacity of NCC staff, delegates and other Contact Centre employees by managing and delivering training and workshops.
• Monitoring and reporting on progress of projects, including needs analysis, vendor relationship management, learning design and facilitation, eLearning and inductions.
• Working with NCC third party providers and key stakeholders to achieve outcomes and ensure consistent services across all NCC channels.
• Identifying, documenting and escalating local NCC issues and risks to support continuous improvement of NCC processes.

Enough about us, let’s talk about you
Our ideal candidate will have extensive experience in the Learning and Development sector, the ability to work autonomously and be self-motivated. They will have a talent for leading engagement across business areas, understanding the portfolios of all teams within the branch. They will have demonstrated proficiency in applying critical and strategic thinking skills to achieve desired outcomes. Excellent communication skills, acting with integrity and caring for the people you work with are essential to be successful in this role. The successful candidate will have comprehensive experience in building and maintaining productive relationships with external and internal stakeholders at all levels and demonstrated analytical skills to identify areas for improvement and implement action plans accordingly.
In line with NDIA's values and mission, all applicants should have a positive and contemporary attitude towards people with disabilities and a comprehensive understanding and knowledge of disability and its impact on individuals.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Dandenong - VIC, Midland - WA, Robina - QLD, Geelong - VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close on 29 January 2024 at 11:30 PM AEDT.
If you have any questions, please contact Sophie Landwehr on 08 8922 0941 or email sophie.landwehr2@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.