El1 Senior Salesforce Technical Business Analyst

Australian Citizens residing in Australia with ability to obtain Baseline Clearance only respond.

• Contract start 27 November 2023 to 12 months, 12 months extensions.
• Australian Citizen, Ability to obtain Baseline Clearance, Richmond VIC role.

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Overview
The National Disability Insurance Agency Office of the CIO (OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.
We are seeking a highly skilled and energetic Technical Business Analyst to join the OCIO. With your strong Salesforce Communities background, you will provide business analysis, design, and your experience of agile delivery to help the team deliver Salesforce Communities solutions which improve the NDIS. You have an opportunity to really make a difference.
Duties

• Assess business objectives, formulating solution options, and driving stakeholder support.
• Quickly connect business requirements particularly for Digital channels with the functional capabilities of the Salesforce application.
• Be part of agile delivery, capturing functional requirements, converting them to Epics and User stories.
• Lead (or play a key delivery role) in application solution design efforts.
• Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce.
• Collaborate with external government agencies where appropriate.
• Progress to holding end-to-end functional responsibilities.
• Run sprint events as required.

Location: Richmond ONLY
Every application requires to address selection criteria as part of application submission.
Essential Criteria
1. 3 to 5 years minimum working as a Salesforce Functional Consultant or Senior Business Analyst with experience working in a Salesforce digital channel.
2. Business Process mapping background for B2C & B2B Service processes ideally in disability and health care sector.
3. Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
4. Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes.
5. Experience working with external parties on complex integrations.
6. Great facilitation and communication skills.
Desirable Criteria
1. Experience working with Salesforce Health Cloud, Service Cloud & Communities
2. Demonstrated experience in delivery of a complex solution
3. Demonstrated prior knowledge and experience of complex government and or government-based insurance schemes.
4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.