Technical Business Analyst (Salesforce)

Application closing date: Friday, 26 April 2024 • 11:59pm, Canberra timeEstimated start date: Monday, 10 June 2024Location of work: VICWorking arrangements: Subject to negotiations with line manager, hybrid working arrangements in line with current NDIA policy are available (minimum of 3 days each week in the office, with flexible arrangements in place for the remaining 2 days).Length of contract: 12 monthsContract extensions: 1 x 12 monthsSecurity clearance: Ability to obtain a Baseline clearance is required for this role.Rates: $70 - $100 per hour (inc. super)The National Disability Insurance Agency (NDIA) is the independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS); supporting a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability. Our work is driven by the Corporate Plan which provides strategic direction to achieve our purpose of making a difference so that people with disability can choose and achieve their goals.The NDIA Values are:

• We value people – We put participants at the heart of everything we do.
• We grow together – We work together to deliver quality outcomes.
• We aim higher – We are resilient and always have the courage to do better.
• We take care – We own what we do and we do the right thing.

Our values reflect our passion and commitment to building a positive, participant-centred culture. The NDIA welcomes and encourages applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people with diverse cultural and linguistic backgrounds. Where possible, the NDIA will make reasonable adjustments to enable individuals with disabilities to perform the essential functions of the role.The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.We are seeking a highly skilled and energetic Technical Business Analyst to join the OCIO. You will provide business analysis, design, and agile collaboration skills to configure Salesforce solutions which improve the NDIS through a better Participant experience and a more effective Scheme. You have an opportunity to really make a difference.Duties:

• Assess business objectives, formulating solution options, and driving stakeholder support.
• Quickly connect business requirements particularly for Digital channels with the functional capabilities of the Salesforce application.
• Be part of agile delivery, capturing functional requirements, converting them to Epics and User stories.
• Lead (or play a key delivery role) in application solution design efforts.
• Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce.
• Collaborate with external government agencies where appropriate.
• Progress to holding end-to-end functional responsibilities.
• Run sprint events as required.

Essential Criteria

• At least 3 years working as a Salesforce Functional Consultant or Senior Business Analyst with experience working in the digital portal or app channel.
• Business Process mapping background for B2C & B2B Service processes ideally in disability and health care sector.
• Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
• Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes.
• Experience working with external parties on complex integrations.
• Great facilitation and communication skills.

Desirable Criteria * Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.