Technical Business Analyst - Salesforce

• 12 month contract with option to extend for another 12
• Inner Melbourne location
• Australian Citizenship required, with ability to gain NV1 Clearance

This is a 12 month contract role available for an experienced Technical Business Analyst, ideally with knowledge of Salesforce, to play a critical role in providing business analysis, design and collaboration skills to configure Salesforce solutions which will improve the service that they provide to their client base.
In this role you will:

• Assess business objectives, formulating solution options, and driving stakeholder support.
• Quickly connect business requirements particularly for Digital channels with the functional capabilities of the Salesforce application.
• Be part of agile delivery, capturing functional requirements, converting them to Epics and User stories and run sprint events as required.
• Lead (or play a key delivery role) in application solution design efforts.
• Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce.

You will bring to the role:

• Australian Citizenship and ability to gain Baseline clearance
• Minimum 3 years experience working as a delivery focused Technical Business Analyst, with experience working in the digital portal or app channel.
• Demonstrated systems delivery experience working in multi-disciplinary teams in Agile methods with the ability to run sprints
• Ability to co-ordinate and assure systems delivery outcomes.
• Business Process mapping background for B2C & B2B Service processes, ideally in disability and health care sector.
• Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
• Experience working with external parties on complex integrations.
• Great facilitation and communication skills.

While any experience with the following will be treated as a plus:

• Experience working with Salesforce Health Cloud, Service Cloud & Communities
• Demonstrated experience in ability to configure Salesforce Service, community cloud and Insurance industries (Vlocity) product as per business requirements including Proof concepts, Prototyping.

If this is the role you’ve been looking for, then please send your details to Marilyn Lennon.
As this role is located in Victoria, this posting was placed on behalf of Balance Consulting Services who will provide all services related to the recruitment of this position ( ).