Eligibility Officer (Part Time, Fixed Term Contract)

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

Based in our Darwin office and within a dynamic and collaborative team, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role until the end of 2024. Additionally, you will be supported by our specialist Communities of Practice for Claims, Return to Work, Injury Management and Mental Health.

• Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
• Conduct risk assessments and triage of claims severity to ensure barriers are identified and appropriate strategies implemented;
• Coordinate the claims lodgement process, ensuring key information is obtained from stakeholders to support the timely determination of a claim and requesting additional information where required;
• Undertake liability determinations for new, secondary or reopened claims in accordance with the relevant information and information at hand;
• Calculate Normal Weekly Earnings (NWE) for claims;
• Document relevant information from initial claims lodgement summaries to support a warm handover to Claims teams.

• A passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded;
• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
• A proactive and holistic mindset;
• Exceptional time management and organisational skills, with excellent attention to detail;
• Empathetic and enthusiastic, with a strong sense of team and collaboration;
• A resilient attitude.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.