Emergency Department Ambassador

Townsville Hospital and Health Service is the public healthcare provider for more than 250,000 people across a geographic area of 150,000km2, delivering a comprehensive range of services across 21 facilities, from primary care in regional locations to highly specialised care at the main hospital.

Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.

We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow’s health sector workforce.

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.

Our purpose is `great care every day'.

We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow's health sector workforce.

As an employer we are seeking to attract and retain a diverse and skilled workforce and we are committed to HARNESSING THE POTENTIAL OF OUR PEOPLE.

Employment Term

Permanent full-time / multiple positions available

About your opportunity

The Ambassador is a non-traditional security role that provides person-centred support and engagement within the Townsville University Hospital Emergency Department.

The role is focused on the proactive engagement of consumers (patients/carers/visitors) to improve their experience and the maintenance of a safe clinical environment. Ambassadors, as part of a multi-disciplinary team, proactively prevent and/or reduce the occurrence of aggressive/disruptive behaviour through the use of mature and well-developed communication skillsets and people-focused, respectful, empathetic and supportive interactions.

Skills and experience:

• Ability to effectively communicate, build a positive rapport, relate to and understand issues from the perspective of people from a diverse range of cultures and backgrounds.
• Ability to make quick, rational and sound decisions based on consideration of impacting factors, and commit to courses of action.
• Ability to build and maintain effective working relationships with colleagues, patients and members of the public, and respond to direction when necessary
• Experience in producing clear and concise written reports that are readily understood, and organised in a logical sequence.

Role Requirements

• Whilst not mandatory, experience in healthcare security, or customer service will be well regarded.
• The successful candidate will be required to participate in a continuous shift (24 hour) roster, 7 days a week. There will be a requirement to work weekends and public holidays.
• Disclose in writing any pre-existing injury or medical condition in accordance with the Workers Compensation and Rehabilitation Act 2003.
• Possess a high level of self-control, emotional stability and be prepared to encounter potentially traumatic incidents.
• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.

Generous remuneration package value up to $79,105 p.a. comprising and a salary range of $65,497 to $69,332 p.a. (OO3)

Benefits of working for Townsville HHS

• Remuneration - Competitive packages with salary packaging options available.
• Superannuation - Up to 12.75% employer contribution.
• Annual leave loading - 17.5%.
• Employee assistance and peer support programs - Supporting our staff through difficult times.

Other employment benefits may include: professional development, , shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Why make the change?

Townsville is one of the main gateways to the Great Barrier Reef, with the natural wonders of Magnetic Island a short boat ride away.

Unsolicited resumes from recruitment agencies will not be accepted.