Emergency Relief Phone Assessor

Are you passionate about supporting your community?

About the role
We are seeking a dedicatedEmergency Relief Phone Assessor! You will be responsible for assessing community member needs and determine appropriate financial assistance, Emergency Relief and referrals.

Responsibilities include

• Conduct interviews and assessment for Emergency Relief (ER) with community members
• Community members assisted to access support services through referral and advocacy to service providers within and external
• Escalate complex or unresolved matters
• Actively support local mission delivery model working collaboratively with Corps where required
• Participate and contribute to continuous improvement

This is a permanent full-time position, based in Mitcham, VIC. Salary and conditions are in accordance with SCHADS Level 3.

What you will have

• Diploma level (preferred) or Certificate IV (minimum) qualification in related field (Community Services etc)
• Experience working in Community Services sector
• Experience working with people from culturally and linguistically diverse backgrounds (beneficial)
• Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors)

Benefits working at The Salvation Army

• We offer our eligible employees NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members
• Positively supporting and impacting the lives of others through your career contribution

How to apply
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.