Employee Relations Manager

Lovisa Life:

Lovisa was established in April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network, with a total of 820+stores across 33 countries.

With no plans on slowing down with our continued expansion across the globe. At Lovisa, we are passionate, dedicated, hard-working and fun-loving team players. We are devoted to fashion, style and customer service. All team members are Lovisa ambassadors, who thrive off our Lovisa culture commitments with a can-do attitude.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.

Lovisa Product:

Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our global trend spotting and innovation design team take inspiration from couture runways and current street style around the world to deliver new, must-have styles to our customers.

We are a fashion-forward jewellery brand that caters to anyone and everyone, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we do.

The Role:

The Employee Relations Manager is responsible for cultivating and delivering Lovisa’s Employee Relations strategy, function and service across the business. The role is entrusted with being a subject matter expert in Employee Relations, partnering with internal and external stakeholders, as well as managing matters end-to-end.

The Employee Relations Manager is responsible for:

• Development and implementation of an Employee Relations strategy across Lovisa’s existing and new APAC markets. This may include managing a team as required.
• Acting as a subject matter expert and working with internal and external stakeholders towards best practice Employee Relations practice and solutions.
• Providing advice to internal stakeholders on workplace and safety policy, regulatory compliance and emerging Employee Relations trends.
• Effectively managing processes and investigations in response to performance management, misconduct, absenteeism, conflict, discrimination, harassment, bullying and other workplace complaints through end-to-end case management and/or advice.
• Coaching and supporting the People & Talent Team and management stakeholders to achieve pragmatic Employee Relations solutions, including by way of proactive learning and development.
• Managing the end to end enterprise bargaining process (with external support as required).
• Managing the business’s expansion into new markets from an Employee Relations perspective, including contract terms, payroll work rules and regulatory compliance (with external support where necessary).
• Supporting and facilitating Lovisa’s relationship with regulatory and union bodies, with a view to balancing and promoting Lovisa’s business objectives.
• Managing workplace litigation matters, including liaising with external advisors, collating information and preparing necessary documents.
• Working with internal stakeholders and external advisors and/or authorities to manage workers’ compensation matters.
• Working with internal stakeholders and external advisors and/or authorities to manage immigration and internal relocation matters.
• Taking ownership of cyclical, administrative and reporting tasks in the Employee Relations space.
• Mitigating business risk by keeping abreast of regulatory requirements and ensuring compliance in markets the business operates, with a specific focus on the APAC region.
• Identifying ongoing opportunities to support Lovisa in delivering superior Employee Relations outcomes for Lovisa.
• Supporting the People and Talent Leadership Team with ad hoc tasks/projects as may be required.

Qualifications and Skills:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification is a plus.
• 3 - 5 years of experience in human resources with a focus on Employee Relations.
• In-depth knowledge of employment laws, regulations, and industry best practices.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent problem-solving and conflict resolution skills.
• Proactive approach to identifying and addressing potential Employee Relations issues.
• Strong organizational and time-management skills.
• The Employee Relations Manager plays a crucial role in creating a positive workplace environment, fostering effective communication, and ensuring that the organization operates in compliance with applicable laws and regulations.

Lovisa Perks:

Enjoy these perks when you join Lovisa!

• Join a global business offering endless career opportunities locally and internationally
• Supportive team environment – we truly embody our 10+1 culture commitments
• Generous employee discount of 50% off all Lovisa products
• Free gym membership
• Modern HQ in Hawthorn just a 5 minute walk from Glenferrie Station
• Fully stocked kitchen with fruit/snacks provided daily
• Monthly social events to celebrate all things LOVISA
• Personal Development Succession Plans with monthly, quarterly, six month and yearly reviews.
• Take your birthday off on us with an additional day of leave
• Freedom to shake up your daily uniform and demonstrate your eye for style
• Join a high growth international retailer, publicly listed on the ASX
• Referral Rewards Incentive Program for your chance to receive up to $1,000 AUD