Employee Services Team Lead - FXT

Position Title: Employee Services Team Lead - FXT
Position Type: Regular - Full-Time
Position Location: Ballarat
Requisition ID: 28234
Potatoes. French Fries. Taters. You love them, we make them. In fact, we make 1 in 4 of the world’s frozen potato products and if you have eaten fries this week, there is a good chance they were ours!
The Lifecycle Team Lead is a key player in delivering an efficient HR administration service including coordinating/prioritizing the team’s daily activities, identifying and driving process improvements, and developing the team.
The role serves as a subject matter expert and first point of contact for key stakeholders on the Hire to Retire process in addition to investing in managing the team, development interventions, training and resource planning. The team transacts a large volume of work daily and the Team Lead makes work fun by clear prioritization and communication.
This role offers a 12-month fixed-term contract.
About the role
Manage day-to-day operations of the Employee Lifecycle Specialist group including setting priorities, distributing day to day work and escalations, and ensuring a high quality of data
Actively contribute to the team, collaborate and coach/support team to build common understanding, ensure coordinated and effective responses and delightful customer experience for all calls, chats and cases
Bring alive the Performance@McCain activities including always on development conversations, End Year review discussions, agile Objective setting for the team and monitoring progress and achievement against these standards
Manage all facets of team resourcing (recruitment/onboarding) to ensure the delivery of the centers daily tasks and goals
Lead team initiatives to build a high performing and engaged team, provide recognition within policy parameters to team members demonstrating high performance
Actively encourage and promote the involvement of all team members in achieving a safe and healthy workplace
Build a culture of high data integrity and quality within the team supporting processes for our core HRIS and Case Management system
Report and monitor relevant HR Services / Employee Experience metrics for the region
Leverage data analytics to drive continuous improvements across process and systems
Support critical projects within the Employee Experiences center
Collaborate with other centres to ensure process standardisation, capability building, knowledge sharing and case processing.
Supporting the team with the daily Employee Lifecycle Specialist tasks if needed
About you
5+ years of experience in a HR and/or HR Shared Service environment
Previous experience with leading a team is beneficial
Proficient experience with HR Systems including SAP, Success Factors and Service Now
Post-secondary degree in Human Resources or a related field
Strong relationship management, communications and interpersonal skills
What’s in it for You?
Opportunity to be a part of a global iconic brand, fun & high performing team
Working with a professional supply team and major customer groups
Employee & Family Assistance Program
Pioneering, innovative and dedicated development programs
Opportunity to Chip In and give back to the community as part of our paid volunteer program each year
If you’re looking for your next challenge and want to get behind an organisation that celebrates real connections, then this is your role!
#LI-RS1
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Human Resources Division: Global Human Resources Department: C3 Employee Services Location(s): AU - Australia : Victoria : Ballarat || AU - Australia : New South Wales : Gordon || AU - Australia : New South Wales : Lisarow || AU - Australia : New South Wales : Sidney || AU - Australia : Other : Reference job description || AU - Australia : Queensland : Brisbane || AU - Australia : Queensland : Morningside || AU - Australia : South Australia : Adelaide || AU - Australia : South Australia : Penola || AU - Australia : Tasmania : Hobart || AU - Australia : Tasmania : Smithton || AU - Australia : Victoria : Melbourne || AU - Australia : Western Australia : Perth
Company: McCain Foods (Aust) Pty.