End User Compute Engineer

About us  

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health. 

About the role  

The ICT End User Compute Engineer works within the corporate function of HammondCare’s support team providing technical expertise to uplift technology focussing on End User Compute; device lifecycle management; technical expertise; SOE & Patching lifecycle and modern workplace.

This role is based at St Leonards and has working from home options with flexibility to work from other HammondCare sites if required.

Key Responsibilities include

• EUC Engineering Capability in the management of HammondCare EUC devices and related IT services, working alongside Senior EUC Engineer
• EUC services, including Office365, printing, mobility, etc
• Working with IT Leadership to develop and implement the EUC services strategy and roadmap
• Work with IT Service Management on the development and maintenance of an IT Service Catalogue and supporting processes (e.g. Asset management, etc.)
• Actively developing the automation of tasks carried out by the team with zero touch tools and processes
• Develop and maintain the organisations SOE capability for asset management, security, patch management, applications packaging and deployment, mobility device management, updating drivers and software updates
• Working closely with IT Operations to manage, maintain and enhance core infrastructure supporting EUC services
• Meet KPI targets set for the team for incidents, tasks and service requests
• Produce artefacts for knowledge sharing and train/mentor fellow employees
• Work collaboratively within the IT teams in HammondCare

 
About You  

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
• Bachelor’s Degree or equivalent education and/or work experience
• Relevant technical certifications
• 3+ years as an EUC engineer in an Enterprise environment
• Experience with Mobile Device Management Platforms (Microsoft Intune) essential
• Solid understanding of ITIL principles and processes
• Highly experienced in administration, development and execution of Microsoft Office365 strategies for adoption and deployment
• Demonstrable SME technical expertise in Microsoft Office 365 platform and services
• Highly experienced in the development and management of desktop SOE
• Managing desktop Operating System and Application Patch Management
• Experience in managing and maintaining Microsoft SCCM infrastructure
• SME level knowledge of EUC hardware and Desktop Application platforms
• Strong documentation skills
• Excellent time management skills and ability to work with minimal supervision
• Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Desirable

• Experienced in technical solution design and engineer of End User Compute services
• Demonstrable understanding of IT security principles and experience in secure configuration of EUC services
• PowerShell and Scripting skills highly desirable
• Microsoft Teams conferencing solutions, Video Conferencing technologies and IP Telephony Support (Cisco highly desirable)
• Strong understanding of network technologies, services and security principles
• Experience in leading and mentoring a technical team
• ITIL Foundations certification Desirable 

Benefits  

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• Fitness Passports; Full facility access can include gyms, group classes and pools for yourself and your family.  
• Discounts across a range of household names such as JB HI- FI  
• Option to purchase up to 2 weeks additional annual leave 
• 14 weeks Paid Parental Leave 
• Learning and development opportunities  

To Apply 

If you are ready to make a difference with HammondCare, Apply Now! 

Pre- Employment Checks  

All short-listed applicants for these positions will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.