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Form of workInnovior is a leading boutique Digital Transformation consultancy.
We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, ServiceNow, Anaplan, Data, Cloud and Managed Services.
This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation initiatives.
Since our inception in 2016, our team has expanded to include 140 dedicated professionals based in Sydney, Melbourne, India, and the Philippines. Our expertise spans Management Consulting, Experience Design, Supply Chain Optimisation, Workforce Planning, and Data & AI.
Leveraging innovative technologies, we help clients optimise their operations, enhance customer experiences, and maintain a competitive edge. Our client-centric approach, coupled with deep industry knowledge, allows us to deliver tailored solutions that drive meaningful outcomes and fuel success.
Join our passionate team and be part of our exciting growth journey at Innovior, and help us shape the future of digital transformation!
Part-time role-
3 days p/week - 7.5 hours a Day (during business hours Mon-Fri), flexible.
Responsible for:
We are looking for an End-User Computing Support Engineer to help build out, maintain, and troubleshoot our infrastructure. You will be part of a talented team of engineers that deliver mission-critical infrastructure and Desktop Support ensuring the highest levels of availability, performance, and security.
Main Activities and Responsibilities:
- Manage and monitor desktop hardware and software
- Relocation of hardware or replacement of faulty parts.
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Provide 2nd level support with the option to escalate to 3rd tier staff
- Provide on-site help to 3rd level team with any infrastructure-related work
- Involvement in BAU projects and work effectively to targets and deadlines
- Maintain a strong client/internal customer focus
- Strive to resolve client problems and queries in a professional and timely manner
- Liaise with IT Managers/Supervisors regarding potential problems across the business
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace
- Complete all necessary training requirements and professional development opportunities
Core Competencies:
Systems Processes & Policy
- Ensure all policies & procedures are adhered to, including compliance obligations
- Ensure key function policies are in place & are current
- Drive & implement operational excellence in function / line of business
- Ensure compliance within function / line of business
Essential Experience/Exposure:
- SCCM/Active Directory/G-suite Administration
- End-User Operating Systems (Win 10)
- ITIL
- Ability to document systems and changes
- Ability to handle multiple requests at one time
- Strong troubleshooting skills
- Familiar with Desktop hardware and network troubleshooting
- Exceptional communication skills
Qualifications:
- Relevant tertiary qualifications in an IT or related field
- ITIL Certification
- Substantial experience within a similar role
P.S: It's a part-time role 3 days per week (7.5 hours a day) @ our office in North Sydney
Why join us?
- You'll be joining a start-up that is shifting into scale up mode so it's a time of rapid and exciting growth! We have experienced 342% growth in the last 3 years
- The global Digital Process Automation market is projected to double in the next 6 years!
- We are market leaders across our focus capabilities of Intelligent Automation, Salesforce, Data & AI and Management Consulting
- You'll be joining a friendly and collaborative team, who thrive in fast-paced environments and love solving problems together
- We work with blue chip clients and some of the biggest brands in the Australian market!
Join Our Team: At Innovior, we foster a vibrant and inclusive work environment where creativity, collaboration, and innovation thrive.
Fuel Your Ambitions - In our fast-paced environment, we provide you with the latest technology and tools to fuel your ambitions. From state-of-the-art software to cutting-edge hardware, we equip you with the resources you need to excel.
Embrace the Team Spirit - We foster a strong sense of camaraderie and collaboration. We believe in the collective power of our team and actively support each other to achieve greatness. Together, we can conquer any challenge.
Your Success is Our Priority - We invest in your growth and development through tailored training programs, mentorship opportunities, and ongoing support. We are dedicated to helping you reach new heights in your career.
Join a Community of Innovators - Become part of our vibrant community, where creativity thrives, and ideas come to life. Surround yourself with like-minded individuals who share your passion for technology and making a difference in the world.
Apply Now!
Want to be part of our exciting story? Apply at the link and connect with us for a discussion around the opportunities at Innovior for you. Like the sound of Innovior but not sure this role is right for you, apply anyway and our team will contact you about other relevant opportunities.
PS - Culture Amp has shared that research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please do still get in touch. We'd love to chat and see if we can partner on the next chapter of your career.
