AddressResponsibilities:
- Provide comprehensive support for Windows 10, resolving user issues and ensuring smooth operations.
- Administer and support M365 and Azure user accounts, ensuring proper access and security measures are in place.
- Offer expert assistance for iOS devices, troubleshooting issues and ensuring seamless functionality.
- Apply ITIL principles to support operations and maintain service quality standards.
- Own and manage support tickets, ensuring timely resolution and excellent customer service.
- Collaborate with cross-functional teams to identify and address end-user needs and improve IT services.
- Perform On-Prem and Exchange Online administration tasks, including user management and mailbox configurations (highly regarded).
- Manage and support Intune, ensuring efficient device management and security compliance (highly regarded).
- Administer MS Teams, facilitating effective collaboration and communication among users (highly regarded).
- Utilize SCCM for efficient desktop management and software deployment (highly regarded).
- Leverage PowerShell scripting for automation and task efficiency (highly regarded).
- Proven experience in Windows 10 support and troubleshooting.
- Proficiency in M365 and Azure user administration.
- Strong background in iOS support.
- Knowledge of ITIL principles and best practices.
- Highly regarded experience in On-Prem and Exchange Online administration.
- Familiarity with Intune, MS Teams, SCCM, and PowerShell is advantageous.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate effectively in a team environment.
- Strong problem-solving abilities and attention to detail.
- Own transport required.
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.
We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re
powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time.
You’ve found yours with NRI
