End User Compute Lead

End User Compute (EUC) Lead

• Permanent, full-time opportunity
• Hybrid working supported
• Salary sacrifice, leave loading, and more
• Opportunities for interstate travel
• Can be based in Adelaide, Perth, Melbourne (Adelaide the preferred)

The opportunityThe End User Compute Lead (EUC) holds a leadership position within the national technology operations function. This role involves providing both people leadership and technical expertise to collaborate closely with the business. Specifically, the EUC Lead works to understand evolving End User Compute (EUC) requirements.The EUC Lead creates and oversees a comprehensive EUC roadmap, strategic plan and implementation of EUC solutions ensuring alignment with business needs and technological advancements.This includes managing upgrades, replacements, and retirements.You will be a strong leader ready to jump in and contribute to shaping a seamless EUC environment that empowers our users and drives productivity nationally.Key responsibilitiesThe major accountabilities of this position are:

• Define, develop, and maintain the EUC vision and roadmap ensuring alignment to Silverchain's digital program. Develop ongoing management of an EUC operating model, including policies, processes, standards, guidelines, and knowledge in support of key business outcomes.
• Actively enable the service desk with shift left thinking by ensuring that coaching, training and delivering knowledge programs are facilitated in order to provide excellent end-user experience and high percentage first time resolution.
• Maintain enterprise standard operating environment (SOE) and deployment tools and processes for all endpoints where applicable.
• Innovate and drive continuous improvement to align to the strategic goals of the Digital and Organisational Strategy.
• Perform on-call out of hours support as per roster.
• Ensuring Information security and privacy are considered across all aspects of EUC.
• Maintain asset and lifecycle management of all enterprise endpoints.
• Proactively manage vendors, collaborate with procurement, participate in vendor, product evaluation and selection for technologies.

About youSpecific qualification requirements that are necessary for the role:

• A degree qualification in Information Technology, Computer Science or a related discipline is desirable.
• ITIL Foundations - Minimum.

Qualifications and/or experience that are highly desirable for the role:

• Experience/ qualifications in UEM/ MDM (VMWare Workspace ONE preferred).
• Experience/ qualifications in a Windows EUC environment (WIN10/11, Intune, SCCM, O365).
• Experience with Android and iOS devices and configuration.
• Experience in Bring Your Own Device (BYOD) at an enterprise level.
• Experience in Samsung Knox platform for enterprise.

Other experience or skill requirements for the role:

• Experience with supporting Printers, Digital Signage and Video conferencing systems (Poly preferred).
• Proven financial acumen, budget planning and management.
• Demonstrated effective stakeholder engagement and management skills, including vendors and internal customers.
• Values led, professional, safe and supportive leadership and highly collaborative.
• Proven highly developed communication skills, including listening, questioning, verbal and written, with the ability to explain technology services, hardware, software and infrastructure requirements in business terms.
• Leadership experience and skills to support, guide and lead a team split across multiple states

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement.Benefits

• Competitive hourly rate + super + the ability to packaging of up to $18,550
• Comprehensive health and wellbeing resources and support
• Exclusive fitness and health insurance discounts
• Option to purchase an extra 2 weeks per calendar year
• Paid parental leave of 12 weeks
• 17% Leave Loading
• Laptop, phone, monitors all provided
• Subsidised gym membership with participating gym partners

How to applyTo submit your application, and to view a copy of the Position Description, click 'Apply' or contact Carly Tracy, Recruitment Consultant via carly.tracy@silverchain.org.auAt Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.Based on Silverchain Group Policy and State Government Directions, you may be required to provide evidence of your COVID-19 vaccinations, including booster requirements.About Silverchain GroupFor nearly 130 years, Silverchain has been a leading provider of high-quality health and aged care in the homes and across Australia.Join our team of more than 4,500 staff, caring for more than 115,000 clients across Australia. We'll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.Please note that unsolicited applications from agencies will not be accepted.