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SalaryReference Number: 34015: Endoscopy Booking Clerk
Employment Type: Fixed Term Part Time (PT)
Location: Northern Health (All Campuses)
About Northern Health:
As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.
Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD, Melbourne's North is fast becoming the place to be!
The Role:
This position entails working in Northern Health Elective Endoscopy Centre based at The Northern Hospital campus. The Booking Clerk is part of a team who works in collaboration with the endoscopy liaison Nurses (ELN) performing the administration duties involved in the booking of patients for elective endoscopy. The team is responsible for the provision of clinically appropriate and timely access for patients awaiting elective endoscopy. ELNs rely upon this role to provide factual, reliable, and responsive information to the team.
The booking clerk position involves making endoscopy and preadmission bookings, sending letters to patients, taking telephone enquiries from patients who are awaiting elective endoscopy, working closely with the unit Endoscopy Liaison Nurse for one or more clinical specialty. This role includes the monitoring and maintaining accurate data of the Elective Endoscopy Information System - Health-Smart.
To be successful in this role you will have:
Essential
- Demonstrated high level customer service
- Highly developed interpersonal and communication skills
- Well-developed telephone etiquette & techniques
- Ability to deal with a high volume of phone calls
- Ability to deal with people from various backgrounds within the Community
- Advanced computer and keyboarding skills
- Current National Police and Working with Children History Check
- Minimum 3 years' experience in an endoscopy/surgical services bookings area.
If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.
For further details, please contact: Rebecca Garner Endoscopy - Services Coordinator on 0409 543 510.
Please see Position Description
Applications close 11th December 2022
Why work at the Northern Health?
We offer a range of benefits to support and reward staff both personally and professionally, which includes:
- Health and Wellbeing programs, including our 'Thrive' program
- Flexibility in the workplace and extra leave options and support
- An inclusive and culturally safe space
- State of the art facilities and campus partnerships
- A commitment to ongoing professional development through our 'Learning Labs'
- Access to salary packaging, EAP and our online library
Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.
All employees of Northern Health must comply with the health service's Staff Health / Workforce Immunisation procedure (as amended from time to time) together with any relevant State Government and Departmental directives. This requires all employees to be vaccinated for various diseases such as, but not limited to influenza and Covid-19.
