Engagement Worker

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.  

As the Engagement Worker you will be responsible to support and facilitate activities and services that promote exceptional impact, service and engagement that contribute to the broader outcomes of those experiencing disadvantage.

• Support and contribute to social engagement activities that reflect consumer voice and are evidence informed practice.
• Provide and model excellent customer service for general enquiries, membership or volunteering enquiries, donor enquires, and requests for support or assistance including intake assessment and external referral.
• Support people experiencing disadvantage to engage and participate in programs and activities that meet service outcomes.
• Contribute to key partnerships that align to the targeted service outcomes for people we assist.
• Ensure rigorous data capture and reporting that contribute to continuous improvement.
• Contribute to a safe working environment for members, staff and volunteers by implementing the Society’s workplace health and safety practices.
• Contributing to effective risk management protocols and procedures

• Relevant qualification/s and / or demonstrated experience in community services and / or other relevant area.
• Demonstrated experience working with people experiencing disadvantage due to homelessness, the impact of trauma, mental health issues, alcohol and other drug issues and / or unemployment.
• Strong interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences, including cultural sensitivity and cross-culture communication.
• Ability to assess the needs and respond to the enquiries of the people that use the service.
• Ability to confidently apply de-escalation strategies in high conflict situations.

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.