Address- Full Time (38 hours per week)
- Ongoing Position
- Based at Bairnsdale campus (Some travel may be required)
- Job Reference No. 2452
About us
Integrity, excellence, collaboration, and responsibility are at the heart of our educational philosophy and shape our organisation’s identity.
As the 2023 Large Training Provider of the Year (Victorian Training Awards), we are setting the benchmark for the delivery of accessible, quality vocational education and training in the region.
For more than 85 years, we have been helping our Gippsland communities thrive by empowering local students and supporting local businesses. We have campuses throughout eastern Victoria, from Warragul and Leongatha to Bairnsdale and Lakes Entrance, offering a diverse range of training programs.
About the role
TAFE Gippsland has a fantastic opportunity for a motivated, passionate customer service specialist to join the Client Services Team at our Bairnsdale campus. You will play an integral role in ensuring that students coming to TAFE Gippsland have an excellent experience from the moment they start their journey.
As an Enrolment Officer you will be responsible for front of house duties and processing student enrolments from application to enrolment. This will include participating in student enrolment appointments, undertaking back-of-house enrolment processing, validating student eligibility, administering payments, and appropriately managing documentation obtained from students relating to enrolments and applications.
Qualifications and experience
- Exceptional Customer Service ethic and skills
- Experience working in a team environment and ability to work collaboratively with other departments
- Excellent interpersonal and communication skills
- Excellent planning and organisation skills, high attention to detail
- Demonstrated initiative and problem solving skills
- Experience working in higher education or the TAFE sector is highly desirable
Mandatory requirements
- Current Victorian Working with Children Clearance
- Current Police Check (not older than 12 months old)
- Current Driver’s Licence (travel between campuses is a requirement of the role)
- 6 months probationary period applies to these roles
Benefits
- Employment with a progressive employer
- A great culture and supportive team environment
- Access to an Employee Assistance Program
- Full on-the-job training and support, along with further professional development opportunities
- Idyllic regional setting in Gippsland
How to apply
To apply for this position please visit the TAFE Gippsland website. Applications are to be submitted online and must include;
- a cover letter addressing the key requirements of the role (see Job Description)
- a current resume.
For specific enquiries relating to this position, please contact Laura Pereira, Team Leader Client Services and Enrolments on 0400182***
For assistance with the online application process, please contact Damian Skeen from People and Culture on (03) 5152 0***.
Applications close 2.00pm on Tuesday 18 June 2024.
TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.
TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317.
