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Form of workWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
Take a look here what it's like to work at Tyro
About the role
The role of the Account Specialist within the Enterprise team specialises in providing best-in-class support across our Key Account Management function, that manages our top merchant portfolio at Tyro.
Reporting to the Senior Manager of Commercial Enablement and working closely with the Head of Enterprise, you will be a vital member of the Enterprise team working alongside Key Account Managers and Enterprise partnership managers to support the retention and engagement initiatives for our Tyro Customers.
This newly created role will ensure that Tyro is providing a superior service to all our existing customers. This role is a blend between internal and external stakeholder engagement.
What you'll do
- Understand customers key drivers across micro and macro trends, to influence account strategy by working with the Key Account Manager and account.
- Working through regular forecasting and sales pipeline with the KAM team to proactively and regularly asses' strategies and tactics on addressing gaps
- Manage key stakeholder relationships across the account portfolio (both internal and external)
- Manage key initiatives and projects as directed by your line manager to aid the KAM or Enterprise team more broadly.
- Support function for the top 10 accounts, to be across all review and operational meetings.
- Support with administrative requirements of the Enterprise partnerships
- Ownership of digital process update requirements
- Liaising with internal stakeholders to provide support with projects as deemed necessary
- Provide ongoing support for Enterprise level expansions and customer onboarding roll outs
- Ad hoc duties to assist with customer enquiries, initiatives, projects, campaigns and work as prescribed by your manager.
- Provide administrative support in areas such as but not limited to:
- Rate review process by working on analysis with the pricing team and lodging quotes and approvals on Salesforce
- Daily/weekly account statistics and updates for the team and wider growth business. This will also involve creating dashboards and reporting.
- Account/Store opening requests (TBA and Term Deposits)
- Collation of data/insights for team led campaigns and initiatives to help drive performance.
What you'll bring
- Enthusiasm for customer service
- A keen attention to detail and follow-up
- Excellent time management
- Strong relationships both with customers and internally
- Continuously look for opportunities for process improvements
- Loads of initiative
- Contribute to the energetic and vibrant Tyro culture
Perks & Benefits
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!
Our Story
Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we're much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.
Values
Wow the Customer - We love our customers and we want them to love us too.
Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
Stay Hungry - We ooze passion and determination and we play as a team to win.
Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.
Privacy and Submitting your Application
By proceeding to submit your application, you acknowledge that you have read and understood Tyro's Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.
Tyro does not accept unsolicited agency CV's. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.
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