AddressAre you passionate about contributing to an important cause? Do you have exceptional skills in customer service? Do you love being the first point of contact for an organisation? Do you thrive working collaboratively as part of a large team? Are you passionate about contributing to social outcomes and helping those in need?
We have two potential upcoming roles in our Moree Tenancy Team, supporting the community in sustaining their housing. Homes North, a highly reputed not-for-profit organisation with offices in the New England North West NSW, who make it their business to create secure, affordable and sensitively managed housing opportunities for low income households. The two potential roles include a full time Client Relations Officer and a part-time Client Relations Officer (Administration) based in Moree.
Client Relations Officer (Administration) – 20-25 hours per week:
The Client Relations Officer (Administration) will be responsible for supporting our Tenancy and Housing Options teams as well as front counter support. You will be responsible for back up support for receptionist/front desk duties, banking, taking rent payments, answering calls and queries as well as a broad range of administrative responsibilities to support the team.
The role is responsible for providing an excellent level of customer service to applicants and tenants and a range of support to the team. The role is an opportunity for an enthusiastic, honest person with excellent communication skills and a passion to exceed client expectations.
Tenancy Officer (Client Relations Officer) – 35 hours per week:
The Client Relations Officer (Tenancy) will provide a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders. The position is responsible for providing an excellent level of customer service to applicants and tenants and to assist with the efficient and effective management of a portfolio of tenancies. Your role will be to manage tenancies and support clients to maintain long-term housing.
Who we are looking for:
We are looking for someone who has experience in the following areas:
- Excellent Customer Service Skills
- Excellent communication skills (verbal and written)
- Demonstrated experience working collaboratively in a mutli-faceted high pace team
- Previous administration or tenancy management experience (role dependent)
- Previous experience in a client-focused role
- Current Drivers License
- Current Criminal History Check
- Certificate III in Business Administration or Community services (or equivalent) is desirable
- Experience within the Community Services sector or organisation is desirable
What we need from you:
To be considered for our role please attach via SEEK:
- A cover letter outlining your skills, experience and/or knowledge in the above areas. Please outline which role you are interested in applying for
- Your current resume
Who we are:
Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable, and sensitively managed housing opportunities for low-income households.
Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognises the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable homeownership.
Benefits of working for Homes North:
Discover the exciting world of Homes North, where we prioritize the well-being and satisfaction of our valued team members. As a company at the forefront of the housing industry, we understand that a motivated and content workforce is the cornerstone of success. That's why we take pride in offering a comprehensive range of benefits that go beyond the ordinary, ensuring our employees thrive both personally and professionally.
Some of these include:
- The opportunity to work as part of an organisation that makes a difference in people’s lives
- Supportive, family friendly culture
- Professional development opportunities
- Employee Assistance Program
- Wellbeing portal
- Benefit options with various savings (financial and non-financial)
- Flexible Start and finish times
- Time in Lieu
- Tax concessions through salary packaging that increase your take home wages
- Attractive wages
For a confidential discussion please contact Chloe Ballantine on 02 6772 5***. Alternatively, email all enquiries to ******@homesnorth.org.au
Applications Close 21st June 2024
