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Form of workWhy join CablePrice
- Competitive pay rate: Salary range depending on experience $65 - $75K
- Health Insurance: We offer Southern Cross's 'Wellbeing One' plan to our staff and have discounted premiums for your immediate family.
- Career Development Opportunities: We are committed to ensuring that employees are developed and highly skilled.
- Stability: Work for a well-established, reputable company in a permanent full time position with long term job security.
- Company culture: Supportive management who value your input in finding new and improved ways to achieving success.
- Boost Employee Benefits Program: Boost connects our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
- Uniform & PPE Gear: Customer-facing employees and technicians supplied with uniforms, including PPE gear.
- Refer a friend Bonus: Employees can earn up to $2000 with a successful referral.
Opportunity
We currently have an opportunity for an Equipment Service Advisor in our Hamilton Branch. This role is integral to the success of CablePrice and we are looking for someone who wants to provide our customers with exceptional service. In this role, your focus will be on supplying our customers with a highest level of service through excellent communication and attention to detail. You will become the single point of contact for the customer, providing relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are not only met but exceeded building long lasting strong relationships.
Other responsibilities include:
- Proactive service scheduling by keeping in touch with valued customers
- Working on increasing after sales profitability
- Working closely with the workshop to maximise utilisation of resources
- Managing the work in progress (WIP) in partnership with the workshop
- First point of contact for customers on the day to capture all repair and service work in detail
- Present full service details and explain additional repairs and requirements to clients for authorisation
- Processing of customer payment for invoices
- Monitoring of daily repair orders and keeping customers informed of progress, delays and collection time
- Raising Internal / warranty & customer invoicing and purchase orders.
To be successful in this role you will have:
- Excellent customer service skills
- Proven organisational and planning skills
- Exceptional stakeholder engagement skills
- Excellent interpersonal skills both verbal & written
- High level of computer literacy
- The ability to perform under pressure and to prioritise and multitask in a time-driven environment.
- Demonstrated problem solving, logistics and/or service experience.
- Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.
About us
CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, McCloskey International, HSC Cranes, Montabert, MB Crushers and Isuzu Industrial and Marine Engines. Furthermore, CablePrice is the authorised sales, parts and service dealer for the full range of Mercedes-Benz, Freightliner and Fuso trucks in the South Island, and the authorised sales, parts and service dealer for Isuzu Trucks in Wellington, and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North and Hasting.
