AddressAbout Sinoboom:
Sinoboom is an international corporate who is specialized in R&D, manufacturing, sales, service& parts of EWP products. With more than 2000 employees all over the world, we value diversity and equality. Sinoboom Australia, as part of an international corporate, has been operating in Australian with head quarter in Melbourne and branches in other state cities. We offer EWP products, parts and services throughout Australia and New Zealand.
The Role:
Due to steady growth in business an exciting opportunity has become available for a Field Service Support in our Melbourne headquarter. The role will be reporting to National Service Manager.
Key Responsibilities:
- Delivering technical and application support on-site to customers by analysing, diagnosing, and rectifying equipment issues to minimise downtime of Sinoboom products.
- Performing technical training with customers.
- Reporting faults back to factory both online and on paper
- Implement product trials, monitor trials and record data required and customer focused solutions.
- Cooperatively working with sales team to improve client interaction, becoming an ethical ambassador for Sinoboom and Sinoboom products to grow the business further within the marketplace.
- Ensure warranty claims submitted in a timely manner.
Benefits:
Permanent Full Time Position in a leading worldwide OEM
Attractive pay package inclusively hourly rate, Super etc
Fully-maintained company provided-Dual cab Ute
Phone
Laptop
Work Uniforms etc.
Required Knowledge, Skills and Abilities:
- Trade Certificate
- Original Equipment Manufacturer (OEM) experience will be highly regarded.
- Field service exposure will be highly regarded, including providing breakdown solutions and diagnostics,
- EWP products experience will be highly regarded.
- A minimum of C class License
- Auto Electrical experience will be highly regarded
- Hydraulic experience will be highly regarded.
- Ability to follow required job scope & critical path.
- Safety focused mindset is paramount.
- Good understanding of computer systems and Microsoft Office
- Ability to work unsupervised.
- A proven high level of customer service
