Address
Form of workIn this role, as a Desktop Support Technician, you'll be responsible for the upkeep and support of the organization's computer systems, which includes desktops, laptops, and peripherals. Your daily tasks will encompass installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure the optimal performance of workstations.
Primary Responsibilities:
- Collaborate with a delivery team during on-site client engagements.
- Address user tickets related to hardware, software, and networking issues.
- Follow up on incidents and requests, escalating to the next resolver group as needed.
- Assist users with the installation of applications and computer peripherals.
- Diagnose problems through targeted questioning and guide users with step-by-step instructions.
- Conduct remote troubleshooting and explore alternative pathways until a resolution is achieved.
- Customize desktop applications to meet specific user needs.
- Document technical issues and solutions in logs.
- Follow up with clients to verify the functionality of their systems.
- Report customer feedback and potential product requests.
- Contribute to the creation of technical documentation and manuals.
- Proven work experience in a Desktop Support Engineer role or a similar capacity.
- Hands-on experience with Windows and Mac OS environments.
- Working knowledge of office automation products and computer peripherals, such as printers and scanners.
- Familiarity with SCCM and Microsoft Intune packaging and deployment (preferred).
- Knowledge of the ServiceNow service management toolset (preferred).
- Ability to conduct remote troubleshooting and deliver clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented with a positive "can-do" attitude.
- Driver's license required for site visits.
WHO ARE WE"?
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.
We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re
powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time.
You’ve found yours with NRI
WHAT’S IN IT FOR YOU?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
· Unwavering focus on professional development
· Diverse & challenging project work
· Paid certifications
· Flexibility to juggle what’s important to you with work
· Committed health & wellbeing plan
· Competitive salary packages
· Corporate partnerships
DIVERSITY & INCLUSION
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
