Executive Manager Investigations

Regulatory & Control Operations (RACO) is a team of 2000 Operations Professionals, part of the Financial Crime Operations and Transformation (FCOT) team in Chief Operations Office (COO). RACO is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. RACO leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etcYou will be part of the RACO leadership team, specifically leading the Investigations team in RACO supporting Business Banking and IB&M. You will have 4+ directs (~200 FTE) and accountability for activities executed by partners including CBAi or contracted services.This function includes the execution of Complex investigations, Transaction Monitoring and Enhanced Customer Due Diligence execution for Business Bank and IB&M.The teams in this function are located globally across Sydney and New Zealand as well as the Client Onboarding teams in multiple global CBA locations.What your Role Will involve:

• Strategy: Embed and execute a financial year strategy with all direct reports to help deliver and meet the Groups Key Performance Indicators. Drive a strong culture and provide direction to ensure the strategic objectives are met. Ensure quarterly scorecard is in place to align local delivery of outcomes aligns to COO and FCOT objectives.
• People Leadership: Leadership in organising, developing and maintaining Financial Crime Operational teams and developing a dynamic group of leaders who are responsible for scaled operations teams. Establishing an exceptional culture that aligns to the Group values of Care, Courage and Commitment and driving team engagement across multiple sites. Ensure appropriate training is designed and delivered for your function and your teams have the necessary capability and engaged in achieving the functions priorities.
• Process leadership: Escalate deficiencies and risks in the Group’s Financial Crime program and, where appropriate, develop and implement plans to mitigate the identified deficiencies and risks. Lead and implement a strong culture of quality, productivity and continuous improvement and consistently look for new opportunities to further optimise and streamline existing processes. Champion operational excellence and productivity disciplines to ensure the best balance between service, quality and cost to serve across all teams and sites.
• Customer Focus: Support and work co-operatively with the Business Bank (BB) and Institutional Banking and Markets (IB&M) Relationship teams to support new clients efficiently and effectively, manage client static data and perform other support activities. Create transparency for BB & IB&M of performance outcomes and associated actions. Partner to ensure optimisation and alignment.
• Risk Management: Develop and maintain strong relationships with Line 1 risk and business stakeholders, as well as Line 2 Operational Risk and Compliance and Line 3 Audit colleagues. Establish and maintain relationships with AML / CTF & Sanctions stakeholders – internal and external – to support FCO’s AML / CTF & Sanctions program.
• Productivity: Drive a high level of accuracy and attention to detail in creating, maintaining, and following prescribed processes and doing them at pace to deliver on the appropriate risk and customer outcomes.
• Financial crime management: Application of commercial acumen to financial crime obligations to assist in the identification of relevant financial crime risks and mitigating controls to the Group’s businesses.
• Detailed understanding of the Group’s various businesses acquired through review of Standard Operating Procedures and walkthroughs.
• Forge strong relationships with internal and external stakeholder group, particularly the Group’s Financial Crime Compliance community.

You will lead a team of senior managers and report to the General Manager of Regulatory and Control Operations.What will you need to succeed in this role

• Experience in corporate banking, investment banking or markets clients
• Experience in second line of defense (FCC) would be beneficial
• Experience managing scaled operations teams would be useful
• Familiarity with project and / or change management communication
• Understanding of Institutional Banking and Operations departments
• Managing teams effectively to prioritise business outcomes
• Tertiary qualification is beneficial, but not essential

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 25/05/2024