AddressHave a knack for thinking outside the box? Love helping customers and want a rewarding and challenging role? If so, please keep reading!
Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to our customers through flexible payment solutions. Established in 2012 by our Co-Founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.
With huge growth plans, we are now seeking like-minded individuals to join our team as a Customer Relationship Specialist or Senior Customer Relationship Specialist, working in our Hurstville location.
As a Customer Relationship Specialist (CRS), your role will entail:
- Managing your own portfolio of accounts
- Locate and establish contact with our customers, building rapport and ensuring we are compliant with relevant acts/guidelines
- Investigative searches (skip tracing), bring out your inner private investigator
- High volume inbound and outbound calls
- Strategising and negotiating positive outcomes for all parties
The perks and benefits
- Ongoing career development opportunities - endless possibilities to grow within the business
- Hurstville location close to all public transport, parking, shops, cafes and dining precincts
- Internal Seniors Pathway Program – we look to promote internally first every time
- A competitive base salary with excellent bonuses
- Award celebrations and team outings to recognise achievements
- Great work culture, working alongside a high achieving, diverse and fun team
- Smart casual dress code - dress for your day
About you:
- Ability to work in a high-volume call centre environment in both an inbound and outbound setting
- Previous experience in financial services or collections
- Results driven and motivated to achieve targets
- Computer literacy skills
- Excellent verbal and written communication skills
- Enjoys problem-solving, lateral thinking and thinking ‘outside the box’
- Need to be determined, driven and motivated to succeed
- Inquisitive and enjoy investigating, building rapport and negotiating
- Being open, honest and having a strong work ethic
- Ability to always remain professional, respectful, and cooperative
- Comfortable learning new systems and ways of working
Essential Criteria
- Must be available to attend a 3-week induction on June 11th in Hurstville (full time)
- Work hours: Monday to Friday 8:30am-5pm
If this sounds like the role for you, please apply today! Please note only shortlisted candidates will be contacted.
As part of the CCS Recruitment process, successful applicants will be required to complete a National Police Criminal History Check before they receive an employment offer.
Complete Credit Solutions is committed to protecting the privacy of your information, for more information please refer to https://jobadder.com/privacy-policy/
Call us on 02 8898 0*** if you have any questions.
