AddressExperienced Customer Support Team Leader at LeasePLUS
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where problem-solving and teamwork are key? LeasePLUS, a leading provider of vehicle leasing and fleet management solutions, is seeking a dynamic and motivated individual to join our team as a Customer Support Team Leader
About LeasePLUS: LeasePLUS has been revolutionising the vehicle leasing industry for over two decades, offering innovative solutions tailored to meet the diverse needs of our clients. We pride ourselves on delivering unparalleled service and support to businesses across various industries, helping them optimise their vehicle fleets and streamline operations.
Position Overview: As a Customer Support Team Leader at LeasePLUS, you will be at the forefront of our commitment to excellence in customer service. You will lead a team dedicated to providing timely and effective support to our clients, ensuring their satisfaction and loyalty. This role offers a unique opportunity to make a meaningful impact on our business while honing your leadership and problem-solving skills.
Key Responsibilities:
- Manage and mentor a team of Customer Support representatives, fostering a culture of accountability, collaboration, and continuous improvement.
- Oversee daily operations of the Customer Support department, including handling inquiries, resolving issues, and escalating complex cases as needed.
- Develop and implement strategies to enhance the customer experience, streamline processes, and optimise efficiency.
- Monitor key performance metrics, analyse trends, and generate reports to identify areas for improvement and drive operational excellence.
- Collaborate cross-functionally with sales, finance, and operations teams to address customer needs and drive business growth.
- Stay informed about industry trends, market developments, and competitor activities to inform decision-making and maintain a competitive edge.
Qualifications:
- Bachelor's degree in business administration, marketing, or related field (preferred).
- Proven experience in customer service or support management, preferably in the automotive or leasing industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Analytical mindset with the ability to interpret data, identify trends, and drive insights.
- Proficiency in CRM software and Microsoft Office Suite.
- Commitment to continuous learning and professional development.
Why Join Us: At LeasePLUS, we believe our people are our greatest asset. We offer a supportive and inclusive work environment where employees are empowered to succeed and grow. As a member of our team, you will have access to competitive compensation, benefits, and opportunities for advancement.
If you are passionate about customer service and ready to take the next step in your career, we want to hear from you! Join us in shaping the future of vehicle leasing and fleet management at LeasePLUS.
How to Apply: To apply for the position, please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
Please note:
This is an in-office role, and only those shortlisted will be contacted. A background check is part of our hiring process.
LeasePLUS is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Embrace the opportunity to make a difference with SalaryPackagingPLUS. Apply today and step into a role where your work not only advances your career but also contributes to a financially smarter world.
