AddressJob Title
Facilities Co-Ordinator
Summary
Job Description
The Facilities Works Coordinator holds the responsibility of ensuring the delivery of all Facilities Management Helpdesk services in an efficient and effective manner.
About the role:
- Responsively addressing and appropriately managing customer support requests via Urbanise (the company's Helpdesk software), phone, or email, adhering to specified Service Level Agreements (SLAs)
- Maintaining asset registers up-to-date on CMMS/archives, bulk uploading when new assets are identified.
- Handling landlord-related requests for repair, Liaising with the landlord or their agent via email and phone. Following landlord cases through to completion/resolution.
- Regularly following up on assigned jobs and escalating to the National FM any jobs that may not meet required Service Level Agreements, providing feedback on vendor performance through defined escalation paths.
- Escalating issues of specialized complexity to subject matter experts when appropriate.
- Actively participating in team projects aimed at enhancing service quality and providing regular feedback.
About you
- Prior experience within a workplace/facilities services environment
- Demonstrated effective communication at all levels.
- High attention to detail with the ability to interpret and analyse information.
- Ability to resource information.
- High level of organisation and prioritisation skills and managing multiple tasks.
- Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale.
- Accurate data entry skills.
- Ability to work autonomously and approach activities with initiative.
- Encourage continuous improvement.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
