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Form of workIn collaboration with the Construction & Facility Team in the Sales Market Australia & New Zealand, you ensure the implementation of a comprehensive maintenance strategy that focuses on the complete store lifecycle, including investments, long-term costs, quality, sustainability, and compliance. You are responsible for managing and developing facility management suppliers and their contracts centrally for the market. This involves monitoring costs and quality to optimize processes, tools, and contracts in order to meet the required standards.
Key responsibilities:
- You are responsible for enabling and securing the operations of the multi-brand store portfolio by providing qualitative facility management services in a specific geographic region/area and for specific service provider.
- You manage and coordinate all facility management suppliers for your store portfolio.
- You collaborate with internal and external stakeholders to manage and run various projects for your store portfolio.
- You provide customer service by acting as an internal service provider to all brands, securing a high-quality service in line with expectations on urgency.
- Work closely with Sales Market C&F Manager to implement and execute the market facility strategy and translate into operational activities and actions in the stores.
- Drive collaboration with other Real Estate departments as well as Brand Sales and Operations to understand business needs and plan and execute accordingly.
- Monitor and follow up cost performance based on actual versus budget, including forecasts.
- Create and maintain facility plans containing activities to meet requirements for stores and other properties, balancing scheduled and reactive work.
To be successful in the role of Facilities Manager, you should be comfortable managing several stakeholders, various projects, and tasks simultaneously. You have a strong service mind and a talent for multitasking. Additionally, the role requires the ability to prioritize, especially in circumstances where you are under pressure and faced with tight deadlines. A great understanding of the field of Facility Management and the ability to identify risks and opportunities in a retail environment are essential. Strong communication skills and a high sense of urgency are also vital. You should also understand business needs and requirements. You are able to prepare, present budgets, business cases, and report on cost and quality follow-up.
What you need to succeed:
- Bachelor’s degree in engineering, business administration, or a related field, and/or previous work experience in retail construction, facility management, and/or real estate.
- Project Management certificates are advantageous.
- Experience in managing external suppliers for a multi-brand store portfolio and ensuring compliance with contractual obligations.
- Outstanding team player.
- Experience in activity based budgeting and operational planning.
- Excellent verbal and written communication skills in English.
- Knowledge in MS Office, specifically Outlook, Excel, PowerPoint, and MS Teams.
This is a full-time role, reporting to the Construction & Facilities Manager. Due to data policies, we only accept applications through the career page. Full working rights for Australia are required.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
